DOI: 10.24251/hicss.2018.257
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Abstract: Investments in enterprise social networks (ESNs) have increased rapidly in recent years. However, an ESN utilization intensity develops slowly, and there are a few well-grounded approaches to understand ESN usage. To elaborate on different archetypes of ESN users, we conducted a case study that comprised 28 interviews with a large IT services company. We present a model to characterize ESN users and classify them as archetypes based on the following two dimensions: individual openness to ESNs and perceived tas…

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