Abstract:Customer satisfaction is the key to success in all organizations and this satisfaction has a correlational relationship with the quality so that is why we notice that during the last ten years, the automotive sector focuses on the quality whose new strategy reinforces to develop quality and anchors Morocco in the global automotive industry. This article describes the use of Six Sigma through the DMAIC method (Define, Measure, Analyze, Improve and Control) during production lines in a wiring company. The object… Show more
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