“…The use of discrete-event simulation to model hospital departments is well documented in the literature (Jun, Jacobson and Swisher, 1999;Anderson and Merode, 2007;Gunal and Pidd, 2010). Studies include making strategic decisions for various departments (Ballard and Kuhl, 2006;Denton et al, 2006;Vanberkel and Blake, 2007;Leskovar et al, 2011); estimating capacity levels and measuring waiting times (Werker et al, 2009); analysing patient flows (Brenner et al, 2010;Zeng et al, 2012); measuring policy impact (Fletcher et al, 2007); and simulating patient scheduling and utilisations (Harper and Gamlin, 2003;Werker et al, 2009;Lee et al, 2013;Quevedo and Chapilliquén, 2014).…”