PURPOSE Communication experts have suggested that it is good practice to ask patients' directly whether they expect to receive antibiotics as part of asking about the triad of ideas, concerns, and expectations for health care. Our aim was to explore the views and experiences of family physicians about using this strategy with their patients, focusing the interview on the problem of eliciting expectations of antibiotics as a possible treatment for upper respiratory tract infections.
METHODSWe conducted a qualitative study using semistructured interviews with 20 family physicians in South Wales, United Kingdom, and performing thematic analysis.
RESULTSFamily physicians assumed most patients or parents wanted antibiotics, as well as wanting to be "checked out" to make sure the illness was "nothing serious." Physicians said they did not ask direct questions about expectations, as that might lead to confrontation. They preferred to elicit expectations for antibiotics in an indirect manner, before performing a physical examination. The majority described reporting their findings of the examination as a "running commentary" so as to influence expectations and help avoid generating resistance to a soon-tobe-made-explicit plan not to prescribe antibiotics. The physicians used the running commentary to preserve and enhance the physician-patient relationship.CONCLUSIONS Real-world family physicians use indirect methods to explore expectations for treatment and, on the basis of their physical examination, build an argument for reassuring the patient or parent. In contrast to proposed models in the communication literature, interventions to promote appropriate antibiotic prescribing might include a focus on training in communication skills that (1) integrates these indirect methods as part of building collaborative physicianpatient relationships and (2) uses the running commentary of examination findings to facilitate participation in clinical decisions. 2014;29-36. doi:10.1370/afm.1583.
Ann Fam Med
INTRODUCTIONI n an attempt to achieve more appropriate prescribing of antibiotics for self-limiting conditions such as acute upper respiratory tract infections (URTIs), many communication experts suggest that physicians directly determine whether patients, or parents, expect to receive antibiotics. [1][2][3][4][5] These suggestions have emerged from studies on how best to conduct consultations when antibiotics are deemed clinically inappropriate, but are nevertheless prescribed because of patient or parent expectations for antibiotics, as perceived by their physician. 3,6,7 Researchers have found that physicians rarely seek patient expectations, and by failing to do so, their perceptions of patient expectations can be unreliable and may indeed overestimate actual patient demand. 2,3,7,8 Various interventions seeking to facilitate the direct elicitation, and also the shaping, of patient expectations have been developed and evaluated. They include communication skills training, the possible use of running commentaries to co...