2014
DOI: 10.1590/0104-07072014001570013
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Analysis of quality indicators of central sterile supply departments at accredited public hospitals

Abstract: This study aimed to describe and analyze quality indicators of Central Sterile Supply Departments in Accredited PublicHospitals in São Paulo state and their management by those in charge of those departments. It is a multiple-case study, presenting interconnected data from three accredited hospitals in a report on cross-referenced cases. Data were collected by semi-structured interviews with the person in charge and by technical visits with documental analysis. Results showed the difficulty which those in char… Show more

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Cited by 13 publications
(6 citation statements)
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“…Dessa forma, torna-se intrínseco ao setor buscar a qualidade de cada etapa do processamento de PPS a fim de reduzir eventos indesejados. A partir dessa premissa, a incorporação de indicadores de qualidade tornou-se essencial para o monitoramento de resultados de processos de trabalho 9 .…”
Section: Discussionunclassified
“…Dessa forma, torna-se intrínseco ao setor buscar a qualidade de cada etapa do processamento de PPS a fim de reduzir eventos indesejados. A partir dessa premissa, a incorporação de indicadores de qualidade tornou-se essencial para o monitoramento de resultados de processos de trabalho 9 .…”
Section: Discussionunclassified
“…To improve the quality, it is required a continuous evaluation of the service and care provided to the patient, through analysis of the organizational structure, work process and outcomes achieved. 21 The hospital accreditation is responsible for managing the quality through a systematic analysis, which benefits organizations. 22 In Europe, it was carried out a quality audit to evaluate care of acute stroke patients in the following countries: Germany; Scotland; Sweden; England; Wales; and Northern Ireland.…”
Section: Discussionmentioning
confidence: 99%
“…[19][20][21] In addition, the objective assessment through structure, process and outcome indicators can support the making of decisions that favor the (re)planning in the continuous improvement process, 21 an activity that is the framework of the accreditation. 3,5 Concerning the use of indicators, some participants appointed that the disqualification of the certification did not lead to the loss of this practice: this spirit of the Accreditation was never lost [ The above excerpts support the logic that, when the hospital reached the level Accredited with Excellence, it adhered to the premise concerning the verification of preset indicators for this title and, what is more, maintained it after the certification had been canceled.…”
Section: Disqualification Of the Certification: Insufficient Motive Tmentioning
confidence: 99%
“…3 In the research context, this information is relevant because the measuring and analysis of indicators is one of the main criteria to achieve the certificate of Accreditation with Excellence, as the institution that acquires this seal should prove that its results, usually represented by indicators, are aligned with its strategic planning. 3,19 The results of this category indicate that the Accreditation, through its logic and well-defined methods, can profoundly alter the work process of a hospital organization. That was verified through the citations, in which the workers affirm that, despite the cancelation of the certification, the organization remained keen on using the tools and aspiring to quality.…”
Section: Disqualification Of the Certification: Insufficient Motive Tmentioning
confidence: 99%