Analysis Effect of Service Quality, Educational Facilities, and Method of Learning, Student Satisfaction and Loyalty to Students - Studies in the University of Widyatama Bandung

Dora, Yenny Maya

doi:10.26417/ejser.v10i1.p16-27

Cited by 9 publications

(13 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It is in line with the result of the hypothesis testing that service quality positively and significantly influenced student satisfaction in Senior High School Education. The finding of this study is in line with a study by (Annamdevula & Bellamkonda, 2016;Appuhamilage & Torii, 2019;Azam, 2018;Bakrie et al, 2019;Chandra et al, 2018;Dora, 2017;Hassan et al, 2019;Jabbaret al, 2020;Jiewanto et al, 2012;Leonnard et al, 2014;Lunarindiah, 2018;Munizu & Hamid, 2015;Mansari et al, 2014;Permana et al, 2020;Wulandari & Suryani, 2017). The service quality provided by Senior High School Education exceeded the students' expectations that made the students felt satisfied.…”

Section: Discussionsupporting

confidence: 89%

“…The higher the student satisfaction against the services provided by the company, the student loyalty would increase more. It is in line with a study by (Africia et al, 2017;Annamdevula & Bellamkonda, 2014;Appuhamilage & Torii, 2019;Chandra et al, 2018;Dharmayanti et al, 2018;Dora, 2017;Hassan et al, 2019;Leonnard et al, 2014;Munizu & Hamid, 2015;Shahsavar & Sudzina, 2017;Wulandari & Suryani, 2017). However, it is in contrast to a study by (Bakrie et al, 2019;Ismanova, 2019;Lunarindiah, 2018).…”

Section: Literature Reviewsupporting

confidence: 90%

“…The better service quality that is provided to the students is, the student satisfaction level will be higher. It is in line with a study by (Annamdevula & Bellamkonda, 2016;Appuhamilage & Torii, 2019;Azam, 2018;2015/20192019 Bakrie et al, 2019;Chandra et al, 2018;Dora, 2017;Hassan et al, 2019;Jabbaret al, 2020;Jiewanto et al, 2012;Leonnard et al, 2014;Lunarindiah, 2018;Munizu & Hamid, 2015;Mansari et al, 2014;Permana et al, 2020;Wulandari & Suryani, 2017). The students who are satisfied with the services provided by the company will stimulate the existence of student loyalty.…”

Section: Literature Reviewsupporting

confidence: 80%

See 2 more Smart Citations

Service Quality, Institutional Image and Satisfaction : Can Drivers Student Loyalty?

Wijaya

Junaedi

Hocky

2021

APMBA

View full text Add to dashboard Cite

Education is dynamic and always developing to keep it up to date with today's condition. The government always puts an effort so that the education quality in Indonesia will not be left behind compared to other countries in the world. One of the aspects stimulating the changes is customer demand over the quality of the education system. This study also aimed at analyzing the influence of service quality on the satisfaction and loyalty of senior high school or SMA students. The data used in this study were primary data with a total respondent of 88 students. The technique for data analysis used in this study was path analysis assisted by Smart PLS. The research findings showed that service quality and institutional image significantly influenced satisfaction, yet they did not influence loyalty significantly. Meanwhile, satisfaction directly influenced loyalty. Further study is suggested to add several variables, such as perceived value, perceived quality, and the like that are considered giving an influence on creating student's loyalty. Practical implications also drawn to conclude this study.

show abstract

Section: Discussionsupporting

confidence: 89%

Section: Literature Reviewsupporting

confidence: 90%

Section: Literature Reviewsupporting

confidence: 80%

See 1 more Smart Citation

Service Quality, Institutional Image and Satisfaction : Can Drivers Student Loyalty?

Wijaya

Junaedi

Hocky

2021

APMBA

View full text Add to dashboard Cite

show abstract

“…A study concluded that the learning environment (classrooms, teaching aids, libraries) and infrastructure (dormitory, sports facilities, parking & transportation) also contributed positively to student achievement (Zurainan, 2016). Previous literature has also shown that the availability of good and quality supporting facilities could increase student satisfaction (Dora, 2017;Napitupulu et al, 2018;Hasan & Hosen, 2020). Kotler and Keller (2009) stated that satisfaction is an individual's liking/dislike of a product after comparing product quality with expectations.…”

Section: Facilitymentioning

confidence: 99%

The Role of Quality of Academic Information Systems and Facilities on Student Loyalty

Sianipar

Pakpahan

Manalu

2022

MABIS

View full text Add to dashboard Cite

The growth of quality standards, as well as, higher student demands has implications for higher education to improve service quality to be able to provide satisfaction that leads to increased student loyalty.Research aims: This study determines the effect of academic information systems and facilities on student loyalty at the Faculty of Economics, Universitas Prima Indonesia through satisfaction as an integral variable.Design/Methodology/Approach: Data analysis using path analysis, and feasibility test of the model with the Smartpls 3.0 program. The population in this study were all 5th term students of Management Undergraduate Degree and Accounting Undergraduate Degree. The number of samples was determined using the Krejcie-Morgan table so that 291 people were selected.Research findings: The results showed that the academic information system had a significant positive effect on student loyalty through satisfaction, so that the satisfaction variable mediates the academic information system on student loyalty (t-statistic = 2.131 ( t-table): p-value = 0.034). Likewise, the effect of facilities on student loyalty through satisfaction as an intervening variable that shows a significant value (t-statistic = 2,220 ( t-table): p-value = 0.027).Theoretical contribution/Originality:. The novelty of this research is that increasing student loyalty can be done by improving academic information system services and adequate campus facilities.Practitioner/Policy implication: The university management must provide quality facilities and infrastructure to increase student loyalty.

show abstract

“…In a service business, all existing facilities that provide facilities, integrity, interior design and facilities should be considered, especially those closely related to what consumers directly perceive or obtain (Dora, 2017). Tangible substances are elements that can be "seen" and "moved" by students in university services (Afshan, 2018).…”

Section: Tangiblesmentioning

confidence: 99%

Predicting Factors towards Students Satisfaction among Private Universities in Selangor, Malaysia

Hoo¹,

Lee²,

Wong³

2021

IJARBSS

View full text Add to dashboard Cite

Student satisfaction, a factor that has been increasing in importance as it continues to influence the development and operation amongst private universities in Malaysia. This research focuses on this factor, amongst others, in their roles in affecting undergraduate students' satisfaction in private universities in Selangor, Malaysia. With higher education being an intangible service rather than a tangible product, this research seeks to hypothesis and analyse the relationship between service quality in the context of tangibility, assurance, reliability, responsiveness, and empathy. In this study, the research objectives and questions are highlighted, and a conceptual framework that integrates different factors influencing the satisfaction of undergraduates is proposed. A 5-point Likert scale survey (N=288) was conducted; data were analysed using Multiple Regression Analysis through SPSS. Three factors, tangibility, assurance and empathy showed a significant influence in predicting students' satisfaction amongst private university students.

show abstract

Analysis Effect of Service Quality, Educational Facilities, and Method of Learning, Student Satisfaction and Loyalty to Students - Studies in the University of Widyatama Bandung

Cited by 9 publications

References 0 publications

Service Quality, Institutional Image and Satisfaction : Can Drivers Student Loyalty?

Service Quality, Institutional Image and Satisfaction : Can Drivers Student Loyalty?

The Role of Quality of Academic Information Systems and Facilities on Student Loyalty

Predicting Factors towards Students Satisfaction among Private Universities in Selangor, Malaysia

Contact Info

Product

Resources

About