Analysing the status of communication designers’ role and interdisciplinary collaboration

Chung, Seung Jin; Shim, On; Kim, Soyeon

doi:10.1080/14606925.2022.2058682

Cited by 2 publications

(1 citation statement)

References 48 publications

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“…As communication and collaboration are influenced by twenty factors [6], ranging from technical to organizational and personal issues, solving them is not easy. However, it is vital for the EA projects as they are a means for engaging the stakeholders [27], especially when they have varying backgrounds and experiences [12].…”

Section: Introductionmentioning

confidence: 99%

Improving Communication and Collaboration in Enterprise Architecture Projects: Three Propositions from Three Public Sector EA Projects

Rouvari,

Pekkola

2024

Lecture Notes in Business Information Processing

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Enterprise architecture (EA) is infamous for implementation problems and unredeemed promises. Imprecise and unstandardized EA work practices and various definitions make it difficult to comprehend what should be done and how, and to advance digital transformation. Earlier studies have identified communication and collaboration challenges as one of the most common and fatal sources of problems. In this paper, we study how different actions help avoiding and addressing communication and collaboration problems in EA projects. We conduct a qualitative and comparative case study of three public sector EA projects in Finland. Our data is based on ethnographic observations, which were later inductively analyzed. As an outcome, we present a theoretical explanation of the phenomenon and make three propositions to manage and possibly overcome the problem.

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Section: Introductionmentioning

confidence: 99%

Improving Communication and Collaboration in Enterprise Architecture Projects: Three Propositions from Three Public Sector EA Projects

Rouvari,

Pekkola

2024

Lecture Notes in Business Information Processing

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Form to Flow: Exploring Challenges and Roles of Conversational UX Designers in Real-world, Multi-channel Service Environments

Heo,

Lee

2023

Proc. ACM Hum.-Comput. Interact.

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Conversational agents are widely used in today's multi-channel service environments. However, little is known regarding the challenges faced by user experience (UX) designers. This study explores the challenges faced by conversational UX designers working in multidisciplinary teams for understanding the design process involved in the transformation of conventional graphical interfaces to conversation flows. In-depth interviews with UX designers working in industries reveal the key challenges in the form-to-flow transformation process. Moreover, collaborative work with various stakeholders in complex work environments involves conversational artificial intelligence-engendered gap-filling work phenomena wherein UX designers tend to work across role boundaries. Our results indicate the need for added support for CUX designer including tools and guidelines to suppport form-to-flow design, tools for testing, and defining extended roles for CUX designers with collaborative perspectives for designing conversational agents in multi-channel service environments.

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Analysing the status of communication designers’ role and interdisciplinary collaboration

Cited by 2 publications

References 48 publications

Improving Communication and Collaboration in Enterprise Architecture Projects: Three Propositions from Three Public Sector EA Projects

Improving Communication and Collaboration in Enterprise Architecture Projects: Three Propositions from Three Public Sector EA Projects

Form to Flow: Exploring Challenges and Roles of Conversational UX Designers in Real-world, Multi-channel Service Environments

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