An Integrative Model of Tourists’ Information Search Behavior

Gürsoy, Doğan; McCleary, Ken W.

doi:10.1016/j.annals.2003.12.004

Cited by 507 publications

(366 citation statements)

References 54 publications

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“…Extant studies document that individuals searching for travel-related information online may be satisfied through different ways on the basis of their inherent (travel-related) information needs that, in turn, drive the selection of alternative online information sources through the filter of specific information barriers [16,20,27,35]. Although the end result is the same (i.e.…”

Section: Proposition 1 There Is Not An Optimal Configuration Of Travmentioning

confidence: 90%

“…Moreover, they represent parts of travellers' online search strategies both actively and passively [40]. For example, travellers tend to primarily visit formal online information sources to get informed about renowned destinations [35]. However, to lower risk and uncertainty in ambiguous selection choices travellers make extensive use of informal information sources (i.e.…”

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

“…At the core of the information search process are information needs; they are the drivers that initiate the information search process [16,31] and forge expectations to travellers pertaining to the accumulation of sufficient information that will satisfy these needs. Scholars agree that information needs in the context of tourism are primarily functional: they serve the purpose of providing utility to decision-making before the actual trip and reducing the uncertainty of destination selection choices [34][35][36]. Online information search queries range from destination-specific inquiries (e.g.…”

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

“…This approach has recently received scholars' attention in the Information Systems discipline [79], and coupled with complexity theory, it may help in theory building [80]. Extant studies on the antecedents of satisfaction in online travel-related information seeking focus on the average effects of single variables rather than on the effects of combinations (sets) of several variables [11,16,20,27,35,70,81]. Thus, from a methodological standpoint, this study is the first to apply configurational analysis to explain information satisfaction in the context of online tourism.…”

mentioning

confidence: 99%

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Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Please cite this article as: P.E. Kourouthanassis, P. Mikalef, I.O. Pappas, P. Kostagiolas, Explaining travellers online information satisfaction: a complexity theory approach on information needs, barriers, sources and personal characteristics, Information and Management (2017), http://dx.doi.org/10. 1016/j.im.2017.03.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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Section: Proposition 1 There Is Not An Optimal Configuration Of Travmentioning

confidence: 90%

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

mentioning

confidence: 99%

See 2 more Smart Citations

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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“…According to Gursoy and McCleary (2004), information search is "the motivated activation of knowledge stored in memory or acquisition of information from the environment". A tourist information search can be divided into three major components: motives, determinants, and sources (Fodness & Murray, 1997).…”

Section: Destination Product Knowledgementioning

confidence: 99%

Determinants of Destination Knowledge Acquisition in Religious Tourism: Perspective of Umrah Travelers

Hassan¹,

Zainal²,

Mohamed³

2015

IJMS

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Religious travel has grown consistently with the growth of the tourism industry worldwide. However, some of the religious based tourism particularly pilgrimage tourism such as Umrah received little attention in the literature although there are 6 million people performing it each year. Thus, this study aims to examine the relationship between the factors influencing information acquisition behavior to gain destination product knowledge in performing Umrah. Survey data from 198 Umrah travelers were analyzed using Partial least squares (PLS) structural equation. The final useful sample consisted of 198 Muslim participants who had travelled to Mecca for Umrah in the last 12 months. Partial least squares (PLS) structural equation was used in data analysis. The results show that the determinants of information search, the purpose of travelling, past experience, quality of information and travel companion affect information acquisition behavior and destination product knowledge. The findings of this study will aid tour operators and travel agents in developing relevant strategies for future business development.

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Providing informational support in an online discussion group and a Q&A site: The case of travel planning

Savolainen

2014

Asso for Info Science & Tech

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The study examines the ways in which informational support based on user-generated content is provided for the needs of leisure-related travel planning in online discussion group and Q&A site. Main attention is paid to the grounds by which the participants bolster the informational support. The findings draw on the analysis of 200 threads of a Finnish online discussion group and a Yahoo! Answers Q&A (question and answer) forum. Three main types of offering informational support were identified: providing factual information, providing advice, and providing personal opinion. The grounds used in the answers varied across the types of informational support. While providing factual information, the most popular ground was description of the attributes of an entity. In the context of providing advice, reference to external sources of information was employed most frequently as a ground. Finally, while providing personal opinion, the participants most often bolstered their views by articulating positive or negative evaluation of an entity. Overall, regarding the grounds, there were more similarities than differences between the discussion group and the Q&A site.

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An Integrative Model of Tourists’ Information Search Behavior

Cited by 507 publications

References 54 publications

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Determinants of Destination Knowledge Acquisition in Religious Tourism: Perspective of Umrah Travelers

Providing informational support in an online discussion group and a Q&A site: The case of travel planning

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