An Integrative Model Of Organizational Trust

Mayer, Roger C.; Davis, James H.; Schoorman, F. David

doi:10.5465/amr.1995.9508080335

Cited by 11,913 publications

(12,383 citation statements)

References 37 publications

Supporting

291

Mentioning

11,562

Contrasting

Unclassified

512

Order By: Relevance

“…Multiple research disciplines focus on trust, and there are several models with multiple dimensions of trust that more or less overlap. Based on Mayer, Davis, and Schoorman (1995) and Lee and See (2004), we define trust in automation as the attitude of a user to be willing to be vulnerable to the actions of an automation based on the expectation that it will perform a particular action important to the user, irrespective of the ability to monitor or to intervene." This definition implies that trust is a multidimensional construct that is based on relevant characteristics of the automated system (e.g., reliability, predictability) and the trustor himself (e.g., propensity to trust).…”

Section: Introductionmentioning

confidence: 99%

Introduction matters: Manipulating trust in automation and reliance in automated driving

2018

View full text Add to dashboard Cite

Trust in automation is a key determinant for the adoption of automated systems and their appropriate use. Therefore, it constitutes an essential research area for the introduction of automated vehicles to road traffic. In this study, we investigated the influence of trust promoting (Trust promoted group) and trust lowering (Trust lowered group) introductory information on reported trust, reliance behavior and takeover performance. Forty participants encountered three situations in a 17-minute highway drive in a conditionally automated vehicle (SAE Level 3). Situation 1 and Situation 3 were non-critical situations where a take-over was optional. Situation 2 represented a critical situation where a take-over was necessary to avoid a collision. A non-driving-related task (NDRT) was presented between the situations to record the allocation of visual attention. Participants reporting a higher trust level spent less time looking at the road or instrument cluster and more time looking at the NDRT. The manipulation of introductory information resulted in medium differences in reported trust and influenced participants' reliance behavior. Participants of the Trust promoted group looked less at the road or instrument cluster and more at the NDRT. The odds of participants of the Trust promoted group to overrule the automated driving system in the non-critical situations were 3.65 times (Situation 1) to 5 times (Situation 3) higher. In Situation 2, the Trust promoted group's mean take-over time was extended by 1154 ms and the mean minimum time-to-collision was 933 ms shorter. Six participants from the Trust promoted group compared to no participant of the Trust lowered group collided with the obstacle. The results demonstrate that the individual trust level influences how much drivers monitor the environment while performing an NDRT. Introductory information influences this trust level, reliance on an automated driving system, and if a critical take-over situation can be successfully solved.

show abstract

Section: Introductionmentioning

confidence: 99%

Introduction matters: Manipulating trust in automation and reliance in automated driving

2018

View full text Add to dashboard Cite

show abstract

“…This comes close to a widespread definition of trust to be the deliberate willingness of a decision maker to be vulnerable to the actions of another decision maker (Mayer et al, 1995;Rousseau et al, 1998). 4 relation to the received amount 3x, is an indicator for a subject's reciprocal behavior.…”

Section: P Tmentioning

confidence: 59%

Age and the Development of Trust and Reciprocity

Sutter

Kocher

2004

SSRN Journal

View full text Add to dashboard Cite

We examine the degree of trust and reciprocity in an experimental trust game with 662 participants from six different age groups, ranging from 8 year old primary school children to retired persons in their late sixties. Although both trust and reciprocity have been identified as fundamental pillars for smooth and efficient economic interactions, economic research has devoted surprisingly little attention to their development with age. Our results provide clear evidence that trust in anonymous partners increases almost linearly from early childhood to early adulthood, but stays constant afterwards. Reciprocity prevails in all age groups, although its degree also seems to increase with age. JEL-classification: C72, C91

show abstract

“…The ownership of specific physical assets can indicate the existence of credible commitment and trust on the part of the owner (Dyer, 1997); a lower use of formal norms in favor of informal ones is then expected. With regard to property rights, a few studies suggest that hierarchical relationships weaken trust, so relationships with a high degree of authority and control originate lack of trust as formal control indicates, in this case, that the party is reluctant to take risks in the relationship (Mayer, Davis, & Schoorman, 1995), and this should reflect in a lower tendency to secure the relationship's future continuity and in less informal control.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

The Mediated Effect of Formal and Informal Control on Governance Forms

López

Diz-Comesaña

2016

Rev. adm. empres.

View full text Add to dashboard Cite

The present paper employs the perspective of Transaction Cost Economics (TCE) to analyze the relevance of formal and informal controls in selecting the governance form. The evidence supports the influence of frequency, information sharing and relation-specific investments as a cause of control mechanisms, and the effect of these factors on the choice of the governance form, but there is no evidence about the combined interaction between these variables. The present work proposes that there is a mediation effect of formal and informal norms on the relationship between the TCE variables (frequency, information asymmetry and relation-specific investments) and the governance form. We applied Structural Equation Modelling to companies in the telecommunications sector in Spain. Our results confirm the opposite effect of formal and informal controls on the selection of governance forms and the mediation effect of these mechanisms of control on the selection of the governance form.KEYWORDS | Governance forms, integration, formal control, informal control, transaction characteristics. RESUMO O presente trabalho emprega o ponto de vista da Economia dos Custos de Transação (ECT) para analisar a relevância dos controles formais e informais na seleção da forma de governança. A evidência apoia a influência da frequência, compartilhamento de informações e investimentos específicos como causa dos mecanismos de controle, e o efeito desses fatores sobre a escolha da forma de governança. Entretanto não há nenhuma evidência sobre as interações entre essas variáveis. Este trabalho propõe que existe um efeito de mediação das normas informais e formais sobre a relação entre as variáveis da ECT (frequência, informações assimétricas e investimentos específicos) e a forma de governança. A Modelagem de Equações Estruturais é aplicada a empresas do setor de telecomunicações da Espanha. Os resultados obtidos confirmam o efeito oposto de controles formais e informais e o efeito de mediação dos mecanismos de controle sobre a seleção da forma de governança. PALAVRAS-CHAVE | Formas de governança, integração, controle formal, controle informal, caracterís-ticas da transação. RESUMEN El presente trabajo emplea la perspectiva de la Economía de los Costes de Transacción (ECT) para ana- RAE-Revista de Administração de Empresas | FGV/EAESP

show abstract

An Integrative Model Of Organizational Trust

Cited by 11,913 publications

References 37 publications

Introduction matters: Manipulating trust in automation and reliance in automated driving

Introduction matters: Manipulating trust in automation and reliance in automated driving

Age and the Development of Trust and Reciprocity

The Mediated Effect of Formal and Informal Control on Governance Forms

Contact Info

Product

Resources

About