An Integrative Model of Organizational Trust

Mayer, Roger C.; Davis, James H.; Schoorman, F. David

doi:10.2307/258792

Cited by 6,453 publications

(4,793 citation statements)

References 12 publications

(21 reference statements)

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“…Trust works as a mechanism for reducing consumers' perceived risk in Internet shopping 21 , customers' transaction-specific uncertainty and the number of related risks associated with the possibility that a bank might behave opportunistically 22 . Furthermore, it lowers the perceived risk of facing a negative outcome of a transaction by reducing information complexity 23 . However, the causal relational order between trust and perceived risk is not yet clarified.…”

Section: Online Trust Perceived Risks and Perceived Benefitsmentioning

confidence: 99%

The Effect of Perceived Benefits, Trust, Quality, Brand Awareness/Associations and Brand Loyalty on Internet Banking Brand Equity

Loureiro

2013

ijecs

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This research examines the interrelationships of trust, brand awareness/associations, perceived quality and brand loyalty in building Internet banking brand equity. The model was based on data from customers using online banking (customers of an international bank) using the PLS technique. The results suggest that perceived quality and brand loyalty are more important to explain the Internet banking brand equity than brand awareness/associations and trust. Interestingly, trust contributes only indirectly, through perceived quality and brand awareness/association to Internet banking brand equity. Online perceived benefits impact positively on customers' trust and online perceived risks tend to be lower when trust increases.

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Section: Online Trust Perceived Risks and Perceived Benefitsmentioning

confidence: 99%

The Effect of Perceived Benefits, Trust, Quality, Brand Awareness/Associations and Brand Loyalty on Internet Banking Brand Equity

Loureiro

2013

ijecs

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“…Researchers however question agency theory assumption that corporate managers are individualistic self-centered entities who serve their interests (e.g. Donaldson & Davis, 1991;Mayer, Davis, & Schoorman, 1995;Van Slyke, 2007). These researchers contend that corporate managers are team players, less prone to having individualistic goals and interests, and that they serve and are willing to work for the well-being of the larger group (e.g.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…These researchers contend that corporate managers are team players, less prone to having individualistic goals and interests, and that they serve and are willing to work for the well-being of the larger group (e.g. Donaldson & Davis, 1991;Mayer et al, 1995;Van Slyke, 2007).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Compliance with Best Practice Governance Principles by State Owned Enterprises in Botswana

Magang¹,

Kube²

2018

IJBM

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This paper investigates the extent of compliance by 16 state owned enterprises (SOE)/parastatal corporations in Botswana with international best practice corporate governance principles. In particular the study examines the extent of compliance by SOEs with best practice corporate governance principles as recommended under the King Code of South Africa. The King Code (2002) of Corporate Governance is generally considered as a benchmark for best practice corporate governance not only in the Southern African region but also across the African continent.Using a compliance checklist of 53 provisions from the Code, the study finds that 68.7% of Botswana SOEs have a compliance score of 51% and above while the remaining 31.3% applied less than 50% of the provisions in the King Code checklist. The study also finds that compliance with the Code increased from an average of 57% in 2009 to 60% in 2012. Further the study finds that SOEs tended to comply more with provisions on risk management and less on provisions on integrated sustainability reporting.The results of this study have implications on governance practices of SOEs in Botswana in general. For instance, the results may possibly indicate that, even though governance structures of SOEs in Botswana are crafted through Acts of parliament, on the whole they adhere to international best practice corporate governance principles. The results could also be a signal to local and international investors that Botswana SOEs are not lagging behind in terms of compliance with good governance practices.

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“…A more detailed consideration might include other dimensions of intellectual capital, such as renewal capital (Kianto et al, 2010), entrepreneurial capital (Erikson, 2002) and trust capital (Mayer et al, 1995). Schiuma and Lerro (2008) and Cassiman and Veugelers (2006) define intellectual capital broadly as the sum of components: human, structural, organizational, social and stakeholder capital.…”

Section: Intellectual Capitalmentioning

confidence: 99%

Does Intellectual Capital Affect the Volatility of Returns? An Empirical Investigation on Italian Listed Companies

Cantrell

Coluccia

Fontana

et al. 2017

American Journal of Applied Sciences

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Abstract:In modern information economies, economic success increasingly depends on the ability to apply knowledge and to transform it into firm value. While intellectual capital plays a critical role in firm success, it is an intangible asset that is difficult to measure and that is unrecorded by the firm. Difficulties in measuring intellectual capital, as well as the dynamic nature of the firms that rely on it, may lead to greater stock market volatility/risk. Consistent with this expectation, in statistical tests we find that intellectual capital, measured by VAIC, positively relates to the volatility of stock returns section among Italian listed companies. We find this positive relation for two components of a firm's risk: systematic risk and specific risk. The finding is relevant to both investors concerned with understanding the risk/reward balance of particular investments and regulators concerned with market stability.

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An Integrative Model of Organizational Trust

Cited by 6,453 publications

References 12 publications

The Effect of Perceived Benefits, Trust, Quality, Brand Awareness/Associations and Brand Loyalty on Internet Banking Brand Equity

The Effect of Perceived Benefits, Trust, Quality, Brand Awareness/Associations and Brand Loyalty on Internet Banking Brand Equity

Compliance with Best Practice Governance Principles by State Owned Enterprises in Botswana

Does Intellectual Capital Affect the Volatility of Returns? An Empirical Investigation on Italian Listed Companies

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