An integrated decision framework for evaluating and recommending health care services
Bashar Alshouha,
Jesus Serrano-Guerrero,
Francisco Chiclana
et al.
Abstract:Quality management techniques such as the quality function deployment model can help hospitals assess and improve the quality of their services by integrating the voice of customers. The different quality parameters of this model are usually determined and assessed by experts; nonetheless, obtaining such experts is not always easy or inexpensive. Moreover, in this method, patient opinions are not usually considered directly, although they are the real users of the services and those who can best assess those s… Show more
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