An evaluation of the benefits of mobile fare payment technology from the user and operator perspectives

An Integrated SWARA-WASPAS Group Decision Making Framework to Evaluate Smart Card Systems for Public Transportation

“…Step 6: Weighted aggregation of additive and multiplicative methods are calculated with Equation (11). Final scores of alternatives calculated with WASPAS method are denoted as Q i .…”

“…Integrating an automated fare system can enhance the travel experience and increase the willingness of passengers to use public transportation services by encouraging their use [20,27,28]. Ease of fare payment when boarding public transport also encourages passengers to use transfer options where available, because of reduced risk of missing the transport caused by delays during cash payment process [11]. Usage rate of transfer options by passengers is also increased by time saving opportunities provided by smart card fare payment systems in crowded stations since these systems eliminate repeating payment procedures during re-boarding [29].…”

“…Other studies inspecting dwell time also defined acceleration and deceleration as performance indicators for busy transit routes [43][44][45][46]. From the performance evaluation of fare systems, dwell time can be thought as boarding time of passengers [11,47].…”

“…An important component to the success and sustainability of urban transport is providing an efficient and effective public transportation system [9]. This is because taking advantage of public transportation is vital in reducing traffic congestions in rush hours, shortening total time spent during journeys, and improving the passenger experience [10], thus encouraging public transport authorities to invest on technologies to improve the service quality of public transportation [11]. Recently, the South African National department of Transport developed The Moving South Africa Initiative strategy to deal with the transportation problems of the 21st century.…”

“…An integrated transport system aims to ensure that different transportation modes work together seamlessly and to establish a clear transparent system with uniform tariffs and uniform transport conditions [15]. A sound fare payment and management system will boost the usability of public transport and provide customers with a safe and fast payment environment [11,16,17]. Adoption of smart systems helps to improve usage rate of public transportation systems as a result of increased user satisfaction and time savings during payment and transit activities [18,19].…”