volume 32, issue 2, P111-147 2017
DOI: 10.1108/maj-11-2015-1274
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Bhupender Singh, Sandeep Grover, Vikram Singh

Abstract: Purpose The purpose of this paper is to generate awareness of contributions made by benchmarking toward building performance of Indian service industries in globally market. Ranking of Benchmarking is done on the basis of their application which give confidence for the managers to adopt in their Industries so that they may become best in their field. Design/methodology/approach Methodology consists of three phase: define, phase include definitions, factors of benchmarking as literature outcomes, questionnai…

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