An Empirical Examination of Consumer Adoption of Mobile Banking (M-Banking) in Jordan

Khasawneh, Mohammad Hamdi Al

doi:10.1080/15332861.2015.1045288

Cited by 34 publications

(33 citation statements)

References 81 publications

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“…As the literature reveals that different scholars employ different perspectives to assess the concern of security, risk, trust, and credibility, the concern has been conceptualized and assessed from a variety of ways that fully depends on which discipline researchers interpret the concern (Amin et al, 2012). Given that perceived credibility has b een empirically supported and used in mobile banking adoption studies (Al Khasawneh, 2015;Saji & Paul, 2018).…”

Section: P E R C E I V E D C R E D I B I L I T Ymentioning

confidence: 99%

An empirical analysis of mobile banking adoption in Vietnam

Vương¹,

Hieu²,

Trang³

2019

GeS

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Mobile phones with banking technology are becoming more readily available in Vietnam. Similarly, many financial institutions and mobile phone service providers are teaming up to provide several banking services to customers via the mobile phone. However, the number of people who choose to adopt or use such technologies is still relatively low. Therefore, there is a need to assess the acceptance of such technologies to establish factors that hinder or promote customer’s intention to use mobile banking. Survey data collected from 452 consumers in was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that perceived easy to use, perceived credibility, usefulness, attitude, perceived behavioral control and subjective norm are significant with respect to the customer’s intention to use mobile banking services. The results of the data analysis contribute to the body of knowledge by demonstrating that the above factors are critical in intention to use mobile banking in a developing country context. The finding of this study can also help marketers in the banking sector offer more suitable marketing strategies in their field in order to make higher attractiveness with mobile banking services

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Section: P E R C E I V E D C R E D I B I L I T Ymentioning

confidence: 99%

An empirical analysis of mobile banking adoption in Vietnam

Vương¹,

Hieu²,

Trang³

2019

GeS

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“…Bidar et al (2014) and Hanafizadeh et al (2014) employed various constructs from various adoption models, including TAM, and Baptista and Oliveira (2015) applied UTAUT2 (Venkatesh et al, 2012), extending it by adding culture. Khasawneh (2015) supplemented TAM with trust and credibility, while Alalwan et al (2016) complemented it with risk and self-efficacy. Several studies have used certain perspectives; for example, the benefit-cost perspective (Shen et al, 2010); innovation characteristics and trust (Lin, 2011); trust and flow experience (Zhou, 2012); and innovation characteristics, brand association and risk (Chen, 2013).…”

Section: Introductionmentioning

confidence: 99%

Examining the Role of Usability, Compatibility and Social Influence in Mobile Banking Adoption in Indonesia

Sitorus¹,

Govindaraju²,

Wiratmadja³

et al. 2019

IJTech

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Adaptation to the internet and advances in mobile technology has become key to the survival of industries, including the banking industry. One of the latest electronic banking channels is mobile banking. While mobile banking offers various advantages, many banks in Indonesia are facing the problem of low adoption. This paper reports on the findings of our research project, which examines mobile banking adoption behavior in Indonesia from an interaction perspective. Specifically, the paper examines the role of usability, compatibility and social influence in explaining people's intention to continue using mobile banking in Indonesia. Using an interaction perspective framework, a research model is proposed. Ten hypotheses are suggested, examining six constructs: satisfaction, perceived usefulness, perceived ease of use, perceived learnability, compatibility and social influence. From a theoretical perspective, this paper is the first to combine usability, compatibility and social influence in a mobile banking adoption study. Data from 319 valid respondents were used to test the proposed model using partial least squares structural equation modeling. The results show that all the hypotheses are supported, and it was found that people's intention to continue using mobile banking is significantly affected by satisfaction, compatibility, perceived usefulness, perceived learnability and social influence.

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“…Similarly, Szopiński (2016) pointed out that the use of electronic banking can reduce costs for both customers and bankers. Studies about mobile banking and its antecedents have got significant attention from academics since its inception to technology market (Kim, Shin, and Lee 2009;Khasawneh, 2015;Koenig-Lewis, Palmer, and Moll, 2010). Findings of Wan and Chow (2005) indicate that mobile banking is the least adopted type of electronic banking when compared to other types of banking like ATM.…”

Section: Introductionmentioning

confidence: 99%

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

Chakiso

2019

emaj

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The advent and dispersal of technology is an interesting area of study since its success is dependent on the attitude for the adoption of it by customers. Extant literature indicates that mobile banking is the least adopted type of electronic banking when compared to other types of banking like Automated Teller Machine (ATM), despite its being the cheapest and quickest mode of communication. This study empirically examines and tests factors affecting users and non-users' attitude towards the adoption of mobile banking. Data were collected from 256 participants both from users and non-users of mobile banking. Collected data were analyzed using chi-square, ANOVA, and correlation analysis. Findings indicate that trust, perceived ease of use, relative advantage, and compatibility have strong correlations with both users and non-users' adoption towards mobile banking. However, perceived risk is found to have no significant relationship with users and nonusers' attitude towards the adoption of mobile banking. Moreover, it is found that there is a difference between users and non-users' attitude towards the adoption of mobile banking. Furthermore, managerial implications, limitations of the study and future research directions were discussed.

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An Empirical Examination of Consumer Adoption of Mobile Banking (M-Banking) in Jordan

Cited by 34 publications

References 81 publications

An empirical analysis of mobile banking adoption in Vietnam

An empirical analysis of mobile banking adoption in Vietnam

Examining the Role of Usability, Compatibility and Social Influence in Mobile Banking Adoption in Indonesia

Factors affecting Attitudes towards Adoption of Mobile Banking: Users and Non-Users Perspectives

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