“…After the introduction of LSS, many organisations in diverse industries implemented it: SMEs (Deeb et al, 2018;Kaushik and Kumar, 2017;Lande et al, 2016), electricity companies (Al-Aomar et al, 2017;Sony, 2019), automotive manufacturers (Gupta et al, 2018;Kaushik et al, 2019;Srinivas and Sreedharan, 2018), banking (Ganesh and Marathe, 2019;Sunder, 2016), education (Cudney et al, 2020;LeMahieu et al, 2017;Lu et al, 2017), financial organisations (Lameijer et al, 2016;Vashishth et al, 2019), health care organisations (Improta et al, 2019;Sunder and Kunnath, 2020) and telecommunication companies (Dalalah, 2019;Shamsuzzaman et al, 2018;Yang et al, 2018).…”