Agency problems in facility management (FM) outsourcing in the Ghanaian retail sector
Oliver Tannor,
Felix Dordaa,
John Yaw Akparep
Abstract:Purpose
The aim of this study is to examine the agency problems that arise between retail property owners and outsourced facility management (FM) service vendors in Ghana.
Design/methodology/approach
This study was carried out using telephone and face-to-face interviews. Nine facility managers (n =9) and six retail property owners (n = 6) purposively selected participated in the interviews. The responses from the interviews were analysed using content analysis. To begin with the analysis, the recorded audio … Show more
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