Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites

Jeong, Mi‐Ae; Lambert, Carolyn U.

doi:10.1016/s0278-4319(00)00041-4

Cited by 261 publications

(165 citation statements)

References 17 publications

Supporting

Mentioning

152

Contrasting

Unclassified

Order By: Relevance

“…Intentions to use a particular product/service are formed after a positive assessment of the product/service, so intentions to use are connected directly to actual consumption [60,61]. For this reason, many studies have used the concept of intentions to use as main dependent variable in their proposed model [57,62,63].…”

Section: Intentions To Usementioning

confidence: 99%

An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender

2017

View full text Add to dashboard Cite

Abstract:In recent years, as natural environmental problems have become more serious, environmentally friendly airlines have been attracting attention from many practitioners and scholars. The purpose of this study was to apply the concept of psychological benefits of green brands in an environmentally friendly airline context. Based on the theoretical relationships between the conceptual constructs, a model was developed and then evaluated using data collected from 322 airline passengers in Korea. The results indicated that the three sub-dimensions of psychological benefits of green brands (i.e. warm glow, self-expressive benefits and nature experiences) help to enhance the overall image of an environmentally friendly airline. Furthermore, the overall image plays an important role in the formation of three outcome variables: intentions to use, word-of-mouth intentions and willingness to pay more. Lastly, gender moderates the relationship between overall image and intentions to use.

show abstract

Section: Intentions To Usementioning

confidence: 99%

An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender

2017

View full text Add to dashboard Cite

show abstract

“…According to the study by Jeong & Lambert (2001), can umer ' p rceived quality of information for products and services provided on the web 'te i one of h most crucial factors for predicting their deci ion-makings. Chu (2001) and Zickefoo (2001) also indicated the importance of informative factor on the travel web ite .…”

Section: Useful and Relevant Contentmentioning

confidence: 99%

A perceptual mapping of online travel agencies and preference attributes

2007

View full text Add to dashboard Cite

“…A qualified and well-performing hotel website should be efficient, informative, and user friendly (Jeong & Lambert, 2001). Thus, the usefulness of hotel websites is gauged by the effectiveness of their performance in terms of functionality and usability (Lu & Yeung, 1998).…”

Section: Quality Of Hotel Websitesmentioning

confidence: 99%

Comparative evaluation study of the websites of China-based and international luxury hotels

Law

Buhalis

2017

Journal of China Tourism Research

View full text Add to dashboard Cite

Practitioners in the hotel industry constantly seek ways to improve their online and offline presence to improve their competitiveness and profitability. Consumers from different countries differ in their preferences for color, pictures, navigation, and site structure, which affect the performance of hotel websites. To connect industry efforts with consumer requirements, this study adopts a website usefulness framework to compare the websites of China-based luxury hotels with those of international luxury hotels. A fuzzy model is applied to analyze the data collected from online users. Findings of this study will be utilized to assess the perceptions of Chinese and international users and to compare the performance of the websites of China-based luxury hotels with those of international luxury hotels. Results show that Chinese and international consumers significantly differ in their perception of the usefulness performance of China-based and international luxury hotel websites.

show abstract

Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites

Cited by 261 publications

References 17 publications

An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender

An Investigation of Passengers’ Psychological Benefits from Green Brands in an Environmentally Friendly Airline Context: The Moderating Role of Gender

A perceptual mapping of online travel agencies and preference attributes

Comparative evaluation study of the websites of China-based and international luxury hotels

Contact Info

Product

Resources

About