A usability evaluation of four commercial dental computer-based patient record systems

Thyvalikakath, Thankam P.; Monaco, Valerie; Thambuganipalle, Hima Bindu; Schleyer, Titus

doi:10.14219/jada.archive.2008.0105

Cited by 39 publications

(46 citation statements)

References 26 publications

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“…Time constraints may play a role in abbreviating notes. Insufficient usability in electronic record keeping systems may result in a loss of time and productivity, in addition to a steep learning curve in order to familiarise oneself with the software programs further discouraging comprehensive note-taking (34). Overcoming lack of detail with regards to tests performed would require enforcement of better record keeping.…”

Section: Discussionmentioning

confidence: 99%

General dentists’ use of diagnostic equipment and methods

et al. 2017

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An accurate diagnosis is essential for making treatment decisions in dentistry. However, little research is available as to which tests are done routinely and how commonly they are performed. The purpose of this study was to investigate diagnostic methods and equipment used by general dentists in private practice in Perth. The study involved a retrospective audit of 30 patient records from seven individual general dentists working in private practices in the Perth Metropolitan area. De-identification of patient records was done prior to the researchers' visit. Radiographs were the most commonly used diagnostic tool. Percussion was also commonly employed, followed by cold pulp testing and mobility. The most commonly used tests were radiographs, percussion, periodontal probing and visual examination. The frequency of these tests differed depending on whether the patient presented with or without pain, with percussion and cold tests used more frequently when the patient presented with pain.

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Section: Discussionmentioning

confidence: 99%

General dentists’ use of diagnostic equipment and methods

et al. 2017

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“…User testing methods provided us with both quantitative and qualitative findings, which were reflective of the systems’ effectiveness and efficiency, whereas the semi-structured interviews and open-ended surveys provided detailed qualitative data, the analysis of which reflected users’ perception and satisfaction, including the ease of use. This investigation also uncovered usability themes that commonly characterize summative problems for EHR systems in development such as time consuming data entry [42–48], term names not being fully visible [42], and mismatch between the user’s mental model and system design [12, 42]. …”

Section: Discussionmentioning

confidence: 99%

“…No single approach will answer all questions because each approach can identify only a subset of usability problems; therefore, it is reasonable to assert that a combination of different techniques will complement each other [12, 26, 35–37]. To our knowledge, there has not been any study that compares usability testing methods incorporating user participation (e.g., user testing, semi-structured interviews, and open-ended surveys) in terms of effectiveness in detecting usability problems in EHRs.…”

Section: Introductionmentioning

confidence: 99%

Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR

Walji¹,

Kalenderian²,

Piotrowski³

et al. 2014

International Journal of Medical Informatics

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Objective To comparatively evaluate the effectiveness of three different methods involving end-users for detecting usability problems in an EHR: user testing, semi-structured interviews and surveys. Materials and methods Data were collected at two major urban dental schools from faculty, residents and dental students to assess the usability of a dental EHR for developing a treatment plan. These included user testing (N=32), semi-structured interviews (N=36), and surveys (N=35). Results The three methods together identified a total of 187 usability violations: 54% via user testing, 28% via the semi-structured interview and 18% from the survey method, with modest overlap. These usability problems were classified into 24 problem themes in 3 broad categories. User testing covered the broadest range of themes (83%), followed by the interview (63%) and survey (29%) methods. Discussion Multiple evaluation methods provide a comprehensive approach to identifying EHR usability challenges and specific problems. The three methods were found to be complementary, and thus each can provide unique insights for software enhancement. Interview and survey methods were found not to be sufficient by themselves, but when used in conjunction with the user testing method, they provided a comprehensive evaluation of the EHR. Conclusion We recommend using a multi-method approach when testing the usability of health information technology because it provides a more comprehensive picture of usability challenges.

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“…Usability and efficiency are two significant attributes of the system influencing the physicians’ motivation toward using information systems. [16] Both these attributes are directly related to the presentation of the information component on the systems interfaces. According to the results of many studies,[171819] insufficient information components and poor presentation of these components can lead to poor usability, which in turn can result in a higher number of errors made by users, In another study, Ahmadi and Habibi koolaee[20] studied the viewpoints of the nursing staff, clinical users, and the department secretaries concerning functionality of the hospital information systems.…”

Section: Discussionmentioning

confidence: 99%

The evaluation of hospital laboratory information management systems based on the standards of the American National Standard Institute

Isfahani

Khajouei

Jahanbakhsh

et al. 2014

J Edu Health Promot

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A usability evaluation of four commercial dental computer-based patient record systems

Abstract: Background-The usability of dental computer-based patient record (CPR) systems has not been studied, despite early evidence that poor usability is a problem for dental CPR system users at multiple levels.

Cited by 39 publications

References 26 publications

General dentists’ use of diagnostic equipment and methods

General dentists’ use of diagnostic equipment and methods

Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR

The evaluation of hospital laboratory information management systems based on the standards of the American National Standard Institute

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