A systematic scoping review of parental satisfaction with child protection services

Tilbury, Clare; Ramsay, Sylvia

doi:10.1016/j.evalprogplan.2017.10.010

Cited by 33 publications

(23 citation statements)

References 30 publications

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“…Satisfaction with the relationship with the SW—an index consisting of four statements on a Likert scale of 1–5. The index was created especially for this research; it is based on the literature (Tilbury & Ramsay, 2018) and expert validation from three senior academics, all specialists in the field. Satisfaction with the relationship was operationalised according to the trust SU had: “The SW makes an effort to help you,” “You share your difficulties with the SW, including personal matters or matters related to your children”; availability “The SW is available when you need her” and practical help “The SW helps you improve your situation.” The cronbach's alpha reliability was 0.86.…”

Section: Methodsmentioning

confidence: 99%

“…The literature emphasises the nature of the helping relationships as an explanation for these discrepancies (Barker & Thomson, 2015; Howe, 2010; Ruch et al., 2017). Tilbury and Ramsay (2018) analysed 50 studies assessing parental perspectives on child protection services, and found that the principal influential factors were the attitudes, skills and actions of the SWs in building and maintaining the helping relationships. SUs regard treatment as beneficent when they feel respected by their SWs, and that the professionals respond to them with emotion (Fernandez, 2004; Tilbury & Ramsay, 2018; Turney, 2012); when the relationship is based on closeness, trust, and listening (Knei‐Paz, 2009; Sousa & Rodrigues, 2012; Tilbury & Ramsay, 2018) and when the SW responds to their material needs (Tilbury & Ramsay, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Service users' perspectives of social treatment in social service departments in Israel: Differences between standard and poverty‐aware treatments

Brand‐Levi

Krumer-Nevo

Malul

2020

Health Soc Care Community

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This article uses mixed methods to examine service user satisfaction with social work treatment in social services departments (SSDs) in Israel—its level, the factors that influence it and its experiential dimensions. A total of 235 service users (SUs) from 11 SSDs were interviewed for this study. They were divided into three groups: (a) SUs receiving standard treatment; (b) SUs participating in poverty‐aware programs and (c) SUs receiving a poverty‐aware standard treatment. The quantitative findings indicated a significant higher level of satisfaction among the SUs who had been included on poverty‐aware programs or received a poverty‐aware standard care compared to SUs who had received standard treatment. Additionally, high reported levels of satisfaction were influenced by the frequency of meetings between the service user and the social worker, while the history of care in the SSD had no apparent impact on satisfaction levels. The qualitative analysis indicated that high levels of satisfaction were linked to the service user perceiving the social worker as active, supportive and respectful, and as responsive to the user's emotional and material needs. These findings are discussed in the context of the Poverty‐Aware Paradigm and relationship‐based social work.

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Service users' perspectives of social treatment in social service departments in Israel: Differences between standard and poverty‐aware treatments

Brand‐Levi

Krumer-Nevo

Malul

2020

Health Soc Care Community

View full text Add to dashboard Cite

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“…A recent scoping review of parental satisfaction with child protective services (Tilbury & Ramsay, 2018) reviewed 55 studies. Positive and negative themes were counted across studies.…”

Section: Parental Voicesmentioning

confidence: 99%

Outcomes following child welfare services: what are they and do they differ for black children?

Barth

Jonson‐Reid²,

Greeson

et al. 2020

Journal of Public Child Welfare

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Current calls to end structural racism in the US include proposals to abolish or radically transform child welfare services (CWS). While substantial research finds numerous poor outcomes following maltreatment, the efficacy and acceptability of CWS, particularly for children of color, has long sparked debate. This review summarizes the state of quantitative research across seven domains for children overall and by race with varying degrees of CWS contact. Current research with adequate comparisons provides no robust evidence to support the idea that children have worse outcomes from CWS involvement, but few studies focused on Black children. Implications for research and system change are discussed.

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“…Few previous studies have evaluated client satisfaction or clients' views of usefulness of EB parenting programmes in the CPS context. However, satisfaction of clients seems to be associated with retention (Tilbury & Ramsay, 2018), although we do not know which is the cause and which the consequence (Fawley-King, Haine-Schlagel, Trask, Zhang, & Garland, 2012). Some qualitative studies on the Triple-P parenting programme in families with CPS contact have been conducted (Garcia, DeNard, Ohene, Morones, & Connaughton, 2018;Lewis, Feely, Seay, Fedoravicis, & Kohl, 2016;Petra et al, 2010).…”

Section: Parents' Satisfaction With Parenting Programmesmentioning

confidence: 99%

Parents' perceptions of a group‐based parenting programme in families with child protection and other family support services in a real‐life setting

Karjalainen

Kiviruusu

Santalahti

et al. 2020

Child & Family Social Work

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The aim of this study was to assess parents' satisfaction and perceived usefulness of the Incredible Years ® (IY ®) parenting programme in the Child Protection Services (CPS) context, where children's behaviour problems are common. Evidence-based programmes are rarely offered in CPS, and little is known about how they are perceived by parents. We compared parents (N = 62) with (N = 43) and without (N = 19) CPS contact regarding their satisfaction with the IY ® parenting programme, with information gathered from weekly and final evaluation forms. The attendance rate of parents to the weekly sessions (max 19) was also calculated. Comparisons between CPS and non-CPS clients were analysed using multilevel models. Satisfaction scores ranged between 5.8 and 6.2 (max 7) for all studied domains. Mean attendance rate to the group sessions was 11.5 (SD 5.9), and 74% of participants attended at least nine out of 19 sessions. No group differences emerged in satisfaction or attendance between CPS and non-CPS parents. Parents in CPS committed well to the programme and found it as useful as parents without CPS contact. IY ® appears to be acceptable to parents involved in CPS, and their engagement to the programme can be considered as reasonably good.

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A systematic scoping review of parental satisfaction with child protection services

Cited by 33 publications

References 30 publications

Service users' perspectives of social treatment in social service departments in Israel: Differences between standard and poverty‐aware treatments

Service users' perspectives of social treatment in social service departments in Israel: Differences between standard and poverty‐aware treatments

Outcomes following child welfare services: what are they and do they differ for black children?

Parents' perceptions of a group‐based parenting programme in families with child protection and other family support services in a real‐life setting

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