A Study on Consumer Perception of Ola and Uber Taxi Services

Rajesh, R.; Chincholkar, Snehal

doi:10.17010/ijcs/2018/v3/i5/138779

Cited by 5 publications

(3 citation statements)

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“…, 2013; Paliszkiewicz and Klepacki, 2013; Horsu and Yeboah, 2015; Randheer et al. , 2011; Rajesh and Chincholkar, 2018; Chaudhry et al. , 2018; Maheshwari, 2017; Sharma and Das, 2017; Kumar and Kumar, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The major customer expectations include comfort, trust, reliability, safety, affordability, driver behaviour, Global Positioning System (GPS) tracking, driver's knowledge of the local area, availability of cabs and continuous service (Sherchan et al, 2013;Paliszkiewicz and Klepacki, 2013;Horsu and Yeboah, 2015;Randheer et al, 2011;Rajesh and Chincholkar, 2018;Chaudhry et al, 2018;Maheshwari, 2017;Sharma and Das, 2017;Kumar and Kumar, 2016). Furthermore, Tamilselvi and Panda (2021) brought the needs of women passenger safety.…”

Section: Problems In the Prevailing Ecosystem In Abca Organizationsmentioning

confidence: 99%

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Challenges in creating egalitarian logistic ecosystem: cases of app-based cab aggregators (ABCAs)

Mehta

Sharma

Chavan

2022

IJOEM

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PurposeGiven the increasing volatility, uncertainty, complexity, and ambiguity, egalitarian ecosystems may play an important role to establish equality among various stakeholders. With this idea, the study aimed to understand conflicts and challenges in creating an egalitarian ecosystem in the application-based cab aggregator (ABCA) market.Design/methodology/approachNarratives of various stakeholders involved in the ABCA business were collected. The study involved narrations from direct and indirect stakeholders up to saturation till common themes were found. Grounded theory methodology using constant comparison was explored to interpret the results. After the results were obtained, root cause analysis was undertaken using the why–why methodology to understand ground-level reality.FindingsIn total, 13 major issues were identified using grounded theory for narrative analysis that cab aggregator companies, driver-partners, and riders faced. The stakeholders' inability in the ecosystem to see each other's problems could be accorded to their self-interest, rational boundedness and asymmetric information. These findings collude with Banaji et al. (2004) and Chugh et al. (2005).Originality/valueThis study explained each stakeholder's perspectives about their counterparts that influence non-egalitarianism. The study further suggested possible areas for solving the issues and promoting cooperation.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Problems In the Prevailing Ecosystem In Abca Organizationsmentioning

confidence: 99%

Challenges in creating egalitarian logistic ecosystem: cases of app-based cab aggregators (ABCAs)

Mehta

Sharma

Chavan

2022

IJOEM

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“…Other important developments include the increasing popularity of centralised transport-service platforms such as Ola and Uber, especially in large cities, as noted by Rupali and Chincholkar (6) . However, the nature of travel that these services provide, that is of choosing the pick-up and drop locations make them not "fixed-route" services.…”

Section: Introductionmentioning

confidence: 99%

Modelling producer behaviour in fixed route private transport services

Hazarika¹

2020

IJED

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Objectives: While fixed route private transport services have grown in prominence in the recent times, there is a dearth of models that specifically tackle pricing in it. The current study aims to model producer behaviour in this model, keeping in mind its peculiar physical characteristics. Methods: This study develops a rational-actor model of the behaviour of producers operating in this market. There is however, an added assumption of the heuristic of least perceptible difference to add behavioural realism to the model. Results: The predictions derived from the model developed in this study include repeated usage of a single type of round-trip for a non-zero interval of time, the convexity of expected-waiting time with respect to changes in prices and a negative relation between external (exogenous) demand at one-point of a path and the price charged at the other. Conclusion: Pricing in this market, due to physical factors, can exhibit unique features as modelled. Keywords: Private Transport; transport Pricing; producer behaviour in transport

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Contextual Inquiry Related to Cab Booking: Using Uber and Ola Cabs in India

Rode¹,

Bhutkar²

2021

Digital Literacy and Socio-Cultural Acceptance of ICT in Developing Countries

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A Study on Consumer Perception of Ola and Uber Taxi Services

Cited by 5 publications

References 0 publications

Challenges in creating egalitarian logistic ecosystem: cases of app-based cab aggregators (ABCAs)

Challenges in creating egalitarian logistic ecosystem: cases of app-based cab aggregators (ABCAs)

Modelling producer behaviour in fixed route private transport services

Contextual Inquiry Related to Cab Booking: Using Uber and Ola Cabs in India

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