A Study of the Use of Cashless Payments in Relation to Income, Financial Behavior, and Almsgiving Behavior in Sumatera, Indonesia

Fachrudin, Khaira Amalia; Silalahi, Amlys Syahputra

doi:10.2991/assehr.k.220204.021

Cited by 4 publications

(6 citation statements)

References 11 publications

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“…Consumers encompass the final recipients of goods or services, including individuals, organizations, and other entities who derive advantages from utilizing cashless payment methods. Fachrudin and Silalahi (2022) argue that they are seen as the catalyst for a cashless ecology. Their adoption and utilization may motivate additional participants to embrace non-cash transactions.…”

Section: Resultsmentioning

confidence: 99%

“…This study followed the scoping review methodology proposed by Fachrudin and Silalahi (2022). A scoping review is a suitable method for systematically searching and organizing data in a wide range of subject areas, specifically to discover and analyze elements associated with a specific notion.…”

Section: Methodsmentioning

confidence: 99%

“…However, web-based technologies (WBT) have a negative correlation with the ROE. Fachrudin and Silalahi (2022) investigated the relationship between the adoption of a cashless policy and the profitability performance of commercial banks in Nigeria. They utilized ATM and POS as indicators of cashless policy, and ROA and ROE as profitability measures.…”

Section: E-banking Profitabilitymentioning

confidence: 99%

“…Among the 63 papers examined, 31 focused on analyzing the elements influencing customer adoption. The primary focus of the studies cited by Fachrudin and Silalahi (2022), Ebole, Kuyoro, andAremu (2016), andHidayah et al (2023) is the role of 'trust' and 'security' in influencing consumers' acceptance of cashless payment systems. The impact of trust and security on the adoption of cashless payment methods has been widely acknowledged in e-commerce research.…”

Section: Key Determinants Influencing the Development Of A Cashless P...mentioning

confidence: 99%

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Factors influencing the development of the cashless payment system: Comprehending the function of the involved participants

Tanha,

Dolon,

Al-Amin

et al. 2024

Annals of Management and Organization Research

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Purpose: The prevalence of cashless payments has increased globally owing to their myriad benefits. Furthermore, the use of cashless payments has also increased. Nevertheless, there is a need for more comprehensive research on the acceptance and current methodologies of cashless transactions. This study aims to gain a thorough understanding by identifying the entities involved and their pivotal functions in the payment ecosystem. Research Methodology: This report seeks to answer two research questions: i) Which factors are involved in the cashless payment ecosystem? What key elements influence the players in adopting a cashless payment ecosystem? Six key ecosystem players and their influencing elements were identified by comprehensively evaluating 63 publications published between 2015 and 2021. Results: Several benefits are associated with cashless payments, which have led to their growing popularity worldwide. Furthermore, during the COVID-19 epidemic, there was a significant increase in the use of cashless payment methods. Limitations: On the other hand, more holistic studies on the widespread use of cashless payment methods and their respective modern behaviors are needed. Contribution: In addition to providing a foundation for further empirical research, this study contributes to resolving adoption-related concerns. Novelty: This study’s original approach to understanding the various elements driving cashless payment system development by focusing on participant roles and functions is unique. Unlike previous studies, this study examines human dynamics rather than technology or regulatory issues.

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Section: Resultsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: E-banking Profitabilitymentioning

confidence: 99%

Section: Key Determinants Influencing the Development Of A Cashless P...mentioning

confidence: 99%

See 2 more Smart Citations

Factors influencing the development of the cashless payment system: Comprehending the function of the involved participants

Tanha,

Dolon,

Al-Amin

et al. 2024

Annals of Management and Organization Research

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show abstract

“…Reduced human engagement with the actual currency leads to a decrease in the likelihood of errors, whereas infrequent ATM balancing results in a decrease in possible cash reconciliation errors. Furthermore, it is advantageous in mitigating the substantial hazards linked to excessive amounts of physical and unutilized currency, guaranteeing a financially stable future (Fachrudin & Silalahi, 2022). The experience of the NCR indicates that clients that utilize automated cash recyclers reduce their overall operating expenses by approximately 30 %.…”

Section: Literature Reviewmentioning

confidence: 99%

Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC

Tanha,

Siddique,

Sumon

et al. 2023

Annals of Management and Organization Research

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Purpose: The primary purpose of this research is to explore Cash Recycling Machine (CRM) systems and determine customer satisfaction after using CRM services. Research Methodology: To collect data for this research, a questionnaire was created and a survey was conducted to assess user contentment with the Cash Recycling Machine (CRM) of the United Commercial Bank (UCB) PLC. During the investigation of the Cash Recycling Machine (CRM) system, a secondary data source was utilized. Results: An analysis indicates that Almost 97% of respondents regularly utilized CRM services while continuing to depend on conventional banking methods. Nevertheless, a significant proportion of participants (over 20%) frequently employed CRM systems. Specifically, 47% utilize these systems four to seven times each month. This study demonstrates that banks are implementing novel services to entice a larger clientele, while consumers are allowed to utilize the banks' fundamental services, such as making deposits and withdrawals. Limitations: Banks are restricted from accessing crucial information owing to data privacy concerns. Furthermore, the use of secondary data may not adequately reflect the perspective of UCB PLC, owing to scalability issues. Ultimately, the limited sample size is a result of clients' strong unwillingness to allocate time for research. Contribution: This study and its implications can be used for additional research in emerging economies to comprehensively examine the adoption of new technologies in the banking industry. Novelty: The core reaction of consumers to an emerging technology for rapid economic growth.

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Gauging acuity of online shoppers towards digital payments apps – Fisher analysis of variance

Nalini,

Shobhana,

Alamelu

et al. 2024

AIP Conference Proceedings

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A Study of the Use of Cashless Payments in Relation to Income, Financial Behavior, and Almsgiving Behavior in Sumatera, Indonesia

Cited by 4 publications

References 11 publications

Factors influencing the development of the cashless payment system: Comprehending the function of the involved participants

Factors influencing the development of the cashless payment system: Comprehending the function of the involved participants

Cash Recycling Machine (CRM) & its impact on customer satisfaction: A study on UCB PLC

Gauging acuity of online shoppers towards digital payments apps – Fisher analysis of variance

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