DOI: 10.1115/1.802977.paper185
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Abstract: With the recent emergence of business being conducted over the Internet, companies is inevitably using information technology to cut costs, increase productivity, reduce the time required to develop new products harness the collective expertise of their employees, and create an extended enterprise by forging closer relationships with their customers, suppliers, distributors and partners in order to remain competitive. In most companies, knowledge management and e-commerce initiatives have been dealt with indep…

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