“…Furthermore, even when knowledge is shared, convincing people to provide and use stored knowledge resources is a challenge (Ardichvili et al, 2003;Suppiah and Singh Sandhu, 2011). A critical examination of the factors that influence KS reveals that they fall into three categories: individual (Alamahamid et al, 2010;Lee and Al-Hawamdeh, 2002;Riege, 2005;Wang et al, 2015); organisational (Islam et al, 2012;Ives et al, 1997;Kim and Lee, 2004;Martin et al, 2010); and technological (Alavi and Leidner, 2001;Argote et al, 2003). These three overarching factors are highlighted by many investigators (e.g., Islam et al, Ives et al, 1997Kim and Lee, 2004;Martin et al, 2010;Salleh, 2010).…”