“…The well-being of service enterprise participants (employees and management) is at the micro level (Lorincová et al, 2021). When service providers such as tourism, hospitality and leisure service providers (Gottwald et al, 2015;Brumercikova et al, 2020), retailers, or transport (Jaros et al, 2014;Lazarevic et al, 2020;Ralevic et al, 2020) and travel companies struggle to survive due to disruptions, lockdowns or other restrictions, jobs and employment are at risk (Li et al, 2021;Hitka et al, 2022). During the pandemic, small and medium-sized retailers have been hit hard because they do not have the tools to cope with the economic shock along with high levels of uncertainty (Kabadayi et al, 2020).…”