A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI)

Rafik, Abdur; Priyono, Anjar

doi:10.1108/mrr-01-2017-0005

Cited by 14 publications

(10 citation statements)

References 107 publications

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“…The factors considered in this group were greetings and salam in Islam. This is different with the study of Rafik and Priyono, 16 who is finding that the presence of good environment and Islamic value embodiment supporting learning programs on campus is the most significant trigger for the knowledge development.…”

Section: Discussioncontrasting

confidence: 76%

Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

Irasanti

Akbar

Suryani

2020

GMHC

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One of the most relevant elements for improving the quality of an organization is the recognition of customer satisfaction and perceived quality of services. During their clerkship, medical students are required to work with different medical specializations in rotation and treat patients under the supervision of the attending physicians. The purpose of the study is to explore the medical students' quality of service using the importance-performance analysis (IPA) diagram that focused on the conformance level (CLi) between the actual service performance score and patient expectation score. This was a cross-sectional study involving 160 patients and patient caregivers at the Department of Pediatric of West Java Provincial Al-Ihsan Regional General Hospital Bandung, who was a purposive sampling method to participate in the study during January 2018. Results showed that the total CLi was less than 100%. The CLi scores for responsiveness, empathy, assurance, and reliability components were 84.57%, 84%, 83.56%, and 83.45%, respectively. It can be concluded that the services provided were good, but have not yet been able to meet the expectation of the patients. Overall, the IPA is useful to identify areas for strategic focus in improving the quality of services provided by medical students to help the hospital managers and faculty of medicine develop education management strategies. PENERAPAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) UNTUK MENINGKATKAN KUALITAS PELAYANAN MAHASISWA SELAMA KEPANITERAAN DI RUMAH SAKIT PENDIDIKANSalah satu elemen yang paling relevan untuk meningkatkan kualitas organisasi adalah mengetahui kepuasan dan kualitas layanan yang dirasakan oleh konsumen. Selama kepaniteraan, mahasiswa kedokteran diwajibkan untuk berotasi melalui berbagai spesialisasi medis dan merawat pasien di bawah pengawasan dokter. Tujuan penelitian ini mengetahui kualitas pelayanan mahasiwa kedokteran dengan menggunakan diagram importance-performance analysis (IPA) yang berfokus pada tingkat kesesuaian (Tki) antara skor kinerja layanan aktual dan skor harapan pasien. Penelitian ini merupakan penelitian cross-sectional yang melibatkan 160 pasien dan penunggu pasien di Departemen Ilmu Kesehatan Anak di RSUD Al-Ihsan Provinsi Jawa Barat Bandung dengan metode purposive sampling selama bulan Januari 2018. Hasil penelitian menunjukkan bahwa total Tki kurang dari 100%. Skor Tki untuk komponen respons, empati, assurance, dan reliabilitas masing-masing adalah 84,57%, 84%, 83,56%, dan 83,45%. Dapat disimpulkan bahwa faktor layanan yang diberikan baik, tetapi belum memenuhi harapan pasien. Meskipun demikian, IPA berguna untuk mengidentifikasi area untuk fokus strategis dalam meningkatkan kualitas layanan yang diberikan mahasiswa kedokteran untuk membantu manajer rumah sakit dan fakultas kedokteran mengembangkan strategi manajemen pendidikan.

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Section: Discussioncontrasting

confidence: 76%

Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

Irasanti

Akbar

Suryani

2020

GMHC

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“…The type of this research is literature review research by finding reference theories that are relevant to the case or problem found [13]. The theoretical references obtained by the study of literature studies serve as the basic foundation and the main tool for Advances in Social Science, Education and Humanities Research, volume 390 further research practice in more depth.…”

Section: Methodsmentioning

confidence: 99%

Literature Review: The Importance of Adding Sharia Economic Material to Economic Subjects in Senior High Schools

Hakim¹,

Khoirul²,

Pahlevi³

et al. 2020

Proceedings of the International Conference on Research and Academic Community Services (ICRACOS 2019)

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This study aims to analyze the importance of adding sharia economic material to economic subjects in Senior High Schools, especially in Science Department. The type of this research is literature review research by examining various journals and previous theories. The results showed that the sharia economic material at Senior High School level needs to be developed because the process of internalizing sharia economic values in life activities will be more effective if taught earlier. The effort to add this material is expected to be able to improve the quality of Indonesian Human Resources (HR) who have good knowledge, conscience and character in accordance with sharia values. The results of this study are also expected to be used as a basis in the development of sharia economic learning tools in economic subjects at Science Department of Senior High Schools.

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“…During this time, the internalization of Islamic values is commonly realized in Islamic banking research (Othman and Owen, 2001;Asnawi et al, 2019), tourism and hospitality (Gayatri and Chew, 2013;Eid and El-Gohary, 2015). The dimensions of internalization of Islamic values are also called Islamic values-embodiment (Rafik and Priyono, 2018) and Islamic environment (Abidin, 2015). Empirical findings prove that the implementation of sharia values in service companies determines the overall assessment of service quality perceived by customers (Gayatri et al, 2011;Abidin, 2015;Asnawi et al, 2019).…”

Section: Effect Of Islamic Higher Education Service Quality Dimensions On Perceived Service Qualitymentioning

confidence: 99%

“…In the context of Islamic higher education (IHE), efforts to maintain and expand market share through the implementation of quality services in accordance with Islamic culture are urgently needed to provide practical solutions for organizational managers (Ganguli and Roy, 2011). The dimensions of service quality that are relevant in HE institutions are still debated and become interesting studies in the literature (Rafik and Priyono, 2018) because perceived service quality is highly dependent on customer values and trust that always changes from one culture to another (Furer et al, 2000). So, there is a close relationship between culture and service quality perception (Jabnoun and Khalifa, 2005).…”

Section: Introductionmentioning

confidence: 99%

Perceived service quality in Indonesian Islamic higher education context

Asnawi

Setyaningsih

2020

JIEB

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Purpose The purpose of this paper is to identify the dimensions of service quality in the context of Islamic higher education (IHE); explain the determinant dimensions of overall perceived service quality (PSQ) according to students; and explains the difference in the level of quality felt by students in each dimension based on gender, year of study and level of education of students in Indonesia. Design/methodology/approach A survey method from 384 questionnaires collected from students in four major cities in Indonesia; 378 questionnaires were declared valid for explanatory analysis using SEM-PLS and t-test. Findings The new model called Islamic Higher Education Service Quality (i-HESQUAL) with seven dimensions of quality that are considered important by students i.e. teaching capability and competence of academic staff (TCC), reliability of service (ROS), reputation of university (REP), responsiveness of employees (RES), empathy of employees (EMP), internalization of Islamic values (IIV) and library service support (LSS). The dimensions that influence the overall PSQ are the IIV and LSS. In addition, students based on the year of study have differences in assessing the dimensions of quality, namely the dimensions of TCC, ROS, IIV, LSS, while the level of education also has differences, especially on the dimensions of ROS, REP and LSS. Research limitations/implications This research was only carried out at four public Islamic universities, for that there is a need for further research in the form of longitudinal studies with different geographical samples e.g. in the perspective of private universities to generalize research results. Practical implications The i-HESQUAL dimensions can be used by IHE managers to measure their performance according to students' perspectives. The two dimensions that determine the overall PSQ should be IHE's strategic advantages and the dimensions that do not affect the overall PSQ are feedback to identify weaknesses. Originality/value These findings contribute to PSQ research in the context of IHE, which operates on the values and culture that surrounds it (Islamic culture), while most of the previous research was conducted in the context of developed countries with a secular education system.

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A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI)

Cited by 14 publications

References 107 publications

Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

Implementation of Importance-Performance Analysis (IPA) for Improving Medical Students’ Quality of Service in Teaching Hospital

Literature Review: The Importance of Adding Sharia Economic Material to Economic Subjects in Senior High Schools

Perceived service quality in Indonesian Islamic higher education context

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