2006
DOI: 10.1109/edocw.2006.12
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Abstract: Performing personal risk management in one's life is often considered to be a job for a professional since insurance as a service is very complex. In addition, the interfaces of current electronic insurance services targeted to ordinary users are often product-oriented. As the current physical services are transferred to the electronic environment, the interaction mode changes from human-to-human into human-computer interaction, which results into the growing need of supporting elements for the customer durin…

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