A model of Internet adoption by SMEs

Mehrtens, Jenni; Cragg, Paul B.; Mills, Annette

doi:10.1016/s0378-7206(01)00086-6

Cited by 583 publications

(490 citation statements)

References 13 publications

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“…Secondly, even if SMEs are aware it appears plausible that for many of them the step-up from e-mail and Web catalogues to complex ebusiness applications is perceived to be simply unnecessary, or too difficult. The latter is open to multiple explanations, some of which have been identified in the literature of adoption (Poon and Swatman 1999;Mehrtens et al, 2001;Poon, 2002;Ward and Peppard, 2002;). And thirdly, the behaviour of the ASPs as providers may be a root cause.…”

Section: Resultsmentioning

confidence: 99%

“…Most of the research focuses on the drivers and barriers to ICT adoption and some on the strategy or adoption models. This early research on ICT adoption by SMEs is epitomised by Mehrtens et al (2001), which states that perceived benefits, organizational readiness, and external pressure are the major factors in adoption. Indeed, these three factors had been adapted from an earlier study of electronic data interchange (EDI) adoption in SMEs by Iacovou et al (1995).…”

Section: Hosted Applications Adoption and Complexitymentioning

confidence: 99%

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The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Lockett¹,

Brown

Kaewkitipong³

2006

Electronic Markets

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This deliberately dual perspective paper seeks to deepen our understanding of the engagement of SMEs in hosted enterprise applications in the UK. The emergence and development of the ASP sector has attracted much interest and highly optimistic forecasts for revenues. The paper starts by considering ICT adoption by SMEs in general before reviewing the provision of hosted enterprise applications in the US and UK (market perspective). The study is extended by qualitative empirical data collected by semi-structured interviews with SME users of hosted enterprise applications (user perspective) and subsequent analysis in order to develop the key findings and conclusions. From an SME user perspective the key findings to emerge from the study include: i) confirmation that ICT infrastructure was no longer a barrier to adoption, ii) the pragmatic approach taken to security issues, iii) the use of both multiple information systems and multiple service providers, iv) the financial attractiveness of the rental model and v) the intention to continue or extend the use of hosted applications. It also highlights the opportunity for gaining competitive advantage by using hosted enterprise applications to reduce costs. There are very few empirical studies of hosted applications which take deliberately market and SME user perspectives -this paper makes an important contribution in this emerging field.

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Section: Resultsmentioning

confidence: 99%

Section: Hosted Applications Adoption and Complexitymentioning

confidence: 99%

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Lockett¹,

Brown

Kaewkitipong³

2006

Electronic Markets

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“…The above might be justified by researchers attempting to adapt the measurements used to the particular characteristics of the phenomenon under study. These characteristics range from the adoption of computers (Igbaria, Zinatelli and Cragg, 1997) or any other Information Technology (Harrison, Mytkyn and Riemenschneider, 1997;Lal, 1999), the adoption of e-commerce (Lal, 2002;Grandon and Pearson, 2004;Michandani and Motwani, 2001), the adoption of EDI 3 (Chwelos, Bensabat and Dexter, 2001;Iacovou, Bensabat and Dexter, 1995;Kuan and Chau, 2001) and to the adoption of the Internet (Cragg, 1996;Mehrtens, Cragg and Mills, 2001). …”

Section: Introductionmentioning

confidence: 99%

Empirical Evidence Concerning Smes Corporate Websites: Explaining Factors, Strategies and Reporting

García-Borbolla¹,

Larran²,

Lopez³

2005

IJDAR

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Abstract. The important role played by Small and Medium-sized Enterprises in any contemporary economy as a motive force for generating employment and wealth is universally acknowledged and therefore this work is based upon a more detailed study concerning the efficiency of SMEs.Therefore by analysing a sample of 816 SMEs, we aim to study the information published on their Websites in order to clarify certain doubts with respect to the type of target users and thus discover the objectives and strategies pursued by publishing a corporate Webpage. Given the low observed percentage of SMEs with a Website (31.74%) we have also studied the factors influencing the propensity of businesses to possess a corporate Website.

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“…The owner-manager characteristics can include perceived benefits, computer literacy, assertiveness, perceived control and subjective norm (Grandon et.al., 2004, Levy et al, 2005, Van Akkeren and Cavaye, 1999, Thong and Yap, 1995, Iacovou, 1995, Rashid et al, 2001, Mehrtens et al, 2001, Storey, 1994. These are seen in perceived value and personal factors within the model developed here.…”

Section: Methodology and Development Of A New Modelmentioning

confidence: 75%

Towards a Model of Technology Adoption: A Conceptual Model Proposition

Costello

Moreton

2009

IFIP Advances in Information and Communication Technology

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Abstract. A conceptual model for Information Communication Technology (ICT) adoption by Small Medium Enterprises (SMEs) is proposed. The research uses several ICT adoption models as its basis with theoretical underpinning provided by the Diffusion of Innovation theory and the Technology Acceptance Model (TAM). Taking an exploratory research approach the model was investigated amongst 200 SMEs whose core business is ICT. Evidence from this study demonstrates that these SMEs face the same issues as all other industry sectors. This work points out weaknesses in SMEs environments regarding ICT adoption and suggests what they may need to do to increase the success rate of any proposed adoption. The methodology for development of the framework is described and recommendations made for improved Government-led ICT adoption initiatives. Application of the general methodology has resulted in new opportunities to embed the ethos and culture surrounding the issues into the framework of new projects developed as a result of Government intervention. A conceptual model is proposed that may lead to a deeper understanding of the issues under consideration.

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A model of Internet adoption by SMEs

Cited by 583 publications

References 13 publications

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Empirical Evidence Concerning Smes Corporate Websites: Explaining Factors, Strategies and Reporting

Towards a Model of Technology Adoption: A Conceptual Model Proposition

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