A Model for Measuring Geographic Information Systems Success

Abstract

Geographic Information Systems (GIS) have become a fact of our life as they are being used by more people and organizations for more complex decision problems than ever before. The use of GIS can achieve valuable benefits for individuals, organizations and society; however, the achievement of these benefits depends on the success of GIS. While information systems (IS) success models have received much attention among researchers, there is a general scarcity of research conducted to measure the GIS success. This paper proposes a success model for measuring GIS success by extending and modifying previous IS success models. The developed success model consists of two main levels: GIS project diffusion success, and GIS post-implementation success. The first level identifies the critical success factors (CSFs) that influence the success of GIS adoption at each stage of the diffusion process. The second level of the proposed model identifies and organizes the success dimensions (outcome measures) of GIS in temporal and causal relationships. In order to assess the relationships among the success dimensions, 11 hypotheses were tested. Data were collected through a questionnaire that was distributed to 252 GIS users/managers in Egypt and abroad. The empirical results support 6 hypotheses and reject 5 hypotheses.

Modelo de evaluación de éxito de los sistemas de información, con énfasis en los factores políticos, social y ético en instituciones públicas del Perú

“…Research conducted by Eldrandaly, Naguib and Hassan (2015). This model consists of two main levels: GIS Project diffusion success, and GIS post-implementation success.…”

Information System Success Framework based on Interpersonal Conflict Factors

“…The technological dimension is defined by how well the information, systems, and services match the needs of the users. It describes the quality of a system in terms of the quality of the information as a product of the system, the quality of the system that provides the information, and the quality of the service provided by the system [21], [22]. According to [18], technological dimension is the most important part of the IS success theory.…”

Towards a New GIS Maturity Model: An Organizational Usage Perspective

“…In the GIS domain, the relationship between GIS usage and GIS impact has also been documented (Calkins and Obermeyer, 1991;Eldrandaly et al, 2015;Jarupathirun and Zahedi, 2007;Joffe, 2003;Mennecke el al., 2000;Reiach, 1999). Thus:…”

“…Although individual measures for GIS use do exist (e.g. Eldrandaly et al, 2015), organizational use isn't simply the "aggregation of individual behavior" (Burton-Jones and Gallivan, 2007), as GIS might be used from outside the organization (citizens and business for example) and the information of GIS might be used by individuals who don't have direct contact with the system.…”

“…Consequently, reported gains about GIS impact and value are mixed and contradictory (Akingbade, 2009). Part of this confusion is due to measuring GIS information use at the individual level (single user) and associating that with "net benefits to the organization" (see for example the work of Eldrandaly et al, 2015). The literature is rich with models, frameworks and studies that explore the link between GIS use (utilization) and GIS value (performance measured as time taken to make decisions and decision accuracy), but at the individual level (single user) [see for example Erskine and Gregg, 2013;Jarupathirun and Zahedi, 2007;Mennecke et al, 2000;Ozimec et al, 2010].…”