A mobile‐based emergency response system for intelligent m‐government services

Amailef, Khaled; Lu, Jie

doi:10.1108/17410391111148585

Cited by 25 publications

(17 citation statements)

References 20 publications

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“…GSMA Intelligence Aug 2014 Country overview: Bangladesh https://www.gsmaintelligence.com/research/?file=140820bangladesh.pdf&download2 http://www.forbes.com/sites/joannabelbey/2016/01/31/is-social-media-the-future-of-healthcare/#7b44daaf48d6…”

mentioning

confidence: 99%

Healthcare support for underserved communities using a mobile social media platform

Miah

Hasan²,

Hasan

et al. 2017

Information Systems

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Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobile health (m-health) applications facilitate provision of support for treatment consultation in real-time, their substantial potential has not yet been operationalised for decision support to meet citizen demand in developing nations. Modern healthcare information access, especially in rural areas of developing countries, is critical to effective healthcare, since both information and expert opinions are limited. Mobile phone and social media penetration, however, is often extensive. In this paper, we design and evaluate an innovative mobile decision support system (MDSS) solution for rural citizens healthcare decision support and information dissemination. Developed using a design science approach, the instantiated artifact connects underserved rural patients in Bangladesh to general practitioners (GPs)allowing GPs, based on queries and information support provided, to evaluate patient conditions virtually and provide answers for further diagnosis or treatment. A cloud platform using social media embodies health record information and is used with a rating technique that matches queries to profiled remote experts, participating asynchronously. A comprehensive evaluation of the MDSS artifact ensures its utility, efficacy, and reliability.

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confidence: 99%

Healthcare support for underserved communities using a mobile social media platform

Miah

Hasan²,

Hasan

et al. 2017

Information Systems

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“…Anguelov and Kaschel [30] examine the impact of government services on mobile platforms and find that the adoption of mGovernment is necessary to ensure government effectiveness and stability. Amailef and Lu [31] propose a mobile-based emergency response system framework aimed at improving interaction between government and citizens in emergency situations. Their study proposes a disaster management system.…”

Section: Related Workmentioning

confidence: 99%

“…Their study proposes a disaster management system. After reviewing the different approaches of mGovernment implementation [24]- [31] and considering the rapid adoption of mGovernment services as documented in the previously discussed studies [11]- [23], this current paper focuses on the role of the interactive user experience.…”

Section: Related Workmentioning

confidence: 99%

The Key Service Feature of M-Government Based on Interactive User Experiences

Zamzami

2019

IEEE Access

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In today's world, the use of mobile communication devices, especially smartphones, has become a matter of necessity. The services available online include travel booking, banking, and shopping, and also government services. Mobile Government (mGovernment) is quickly becoming a useful tool in civic administration. However, there is a considerable discrepancy between the reality of the user interaction experience of mGovernment and the original vision and intended goal of the application. Research on this group of interactive systems has yielded important findings on the user's ability to interact with these systems, yet additional studies are needed that focus on the exact nature of user interactivity and user experience. This paper examines the key interactive features of the online services provided to Saudi residents and citizens by the Saudi Arabian Ministry of Foreign Affairs (MOFA) mGovernment. This paper follows a qualitative experimental approach and employs meta-analysis and multi-criteria decision analysis. It identifies the key attribute of the interactive service features of the mGovernment application based on interactive user experience. It is found that the task accomplishment of the MOFA mGovernment application constitutes the most important criterion of interaction. INDEX TERMS M-Government, smartphones, government services, interactive feature.

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“…Although e-government improves the interaction between the government and the citizens, developers failed to consider the high level of mobile user penetration through wireless technology when providing public services to the citizens through mobile devices (Abu-Shanab and Haider, 2015). To recover from the limitations of e-government initiatives, m-government initiatives can be considered a solution for addressing the e-government gap (Amailef and Lu, 2011).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Despite the significant number of e-government initiatives, e-government failed to consider the high penetration of mobile users through wireless technology when providing its public services to the citizens through mobile devices (Abu-Shanab and Haider, 2015). To overcome the limitations of e-government, mobile government (m-government) can be considered the next inevitable direction of the evolution of e-government initiatives (Amailef and Lu, 2011).…”

Section: Introductionmentioning

confidence: 99%

Prioritization of citizens’ preferences for using mobile government services

Saadi

Ahmad

Hussain

2017

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Purpose The identification of key criteria that influence citizens’ preferences for using m-government services, prioritization of these criteria and making them consistent with the development of m-government services can improve the relationship of the government with citizens and vice versa. The purpose of this study is to investigate and prioritize the criteria that influence the usage of m-government services in the United Arab Emirates (UAE), using the technology acceptance model (TAM) and diffusion of innovation (DOI) theory, along with external variables of perceived security and perceived privacy. Design/methodology/approach A quantitative approach has been applied using a questionnaire with a nine-point scale for collecting data. The analytic hierarchy process (AHP) approach has been deployed to structure and prioritize citizens’ preferences and select users of the Ministry of Interior (MOI) application. Findings The results of the data analysis showed that the first criteria, which refer to the intention to use m-government services, were ease of use and perceived security and were given the highest priority, and the criterion of observability was given the lowest priority. Originality/value This study integrates the DOI and TAM theories with other external variables such as perceived security and perceived privacy to develop a conceptual framework. AHP has been used to structure and prioritize the main criteria and sub-criteria of m-government services. The results can assist the m-government decision-makers and software developers in focusing on the criteria that should be considered for the development of m-government services.

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A mobile‐based emergency response system for intelligent m‐government services

Cited by 25 publications

References 20 publications

Healthcare support for underserved communities using a mobile social media platform

Healthcare support for underserved communities using a mobile social media platform

The Key Service Feature of M-Government Based on Interactive User Experiences

Prioritization of citizens’ preferences for using mobile government services

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