A last-mile delivery channel choice by E-shoppers: assessing the potential demand for automated parcel lockers

Rossolov, Alexander

doi:10.1080/13675567.2021.2005004

Cited by 16 publications

(12 citation statements)

References 46 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…, 2012; Collins, 2015; Gawor and Hoberg, 2019; Buldeo Rai et al. , 2019; Rossolov, 2021; Caspersen and Navrud, 2021).…”

Section: Data Collection and Methodologymentioning

confidence: 99%

“…In such an experiment, a respondent is generally faced with multiple of such hypothetical choice tasks where profiles of the alternatives are systematically varied. Based on the chosen options, the (Garver et al, 2012;Collins, 2015;Gawor and Hoberg, 2019;Buldeo Rai et al, 2019;Rossolov, 2021;Caspersen and Navrud, 2021). Different from the extant literature, which focusses on either retail e-fulfilment or pricing bundles, we consider three physical delivery modes as alternatives: postie, aerial drone and parcel locker.…”

Section: Stated Choice Experimentsmentioning

confidence: 99%

See 1 more Smart Citation

Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

View full text Add to dashboard Cite

PurposeThe purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to traditional postal delivery (postie) and the recent rise of parcel lockers in Australia. The authors investigate competitive priorities and willingness to pay for key attributes of parcel delivery (mode, speed, method and time window), the role of contextual moderators such as parcel value and security and opportunities for logistics service providers in the growing e-commerce market.Design/methodology/approachA survey involving stated choice experiments has been conducted among 709 respondents in urban Australia. The authors estimated panel error component logit models, derived consumer priorities and deployed 576 Monte Carlo simulations to forecast potential delivery mode market shares.FindingsThe study results suggest that people prefer postie over drone delivery, all else equal, but that drone deliveries become competitive with large market shares if they live up to the premise that they can deliver faster and cheaper. Both drone and postie become less attractive relative to parcel lockers when there is no safe place to leave a parcel at a residence, highlighting the importance of situational context and infrastructure at the receiving end of last-mile delivery. The authors identified opportunities for chargeable add-on services, such as signature for postie and 2-h parcel deliveries for drones.Originality/valueThe authors offer timely and novel insights into consumers preferences towards aerial drone parcel deliveries compared to postie and lockers. Going beyond the extant engineering/operations research literature, the authors provide a starting point and add new dimensions/moderators for last-mile parcel delivery choice analysis and empirical evidence of market potential and competitive attributes of innovative versus traditional parcel delivery alternatives.

show abstract

“…, 2012; Collins, 2015; Gawor and Hoberg, 2019; Buldeo Rai et al. , 2019; Rossolov, 2021; Caspersen and Navrud, 2021).…”

Section: Data Collection and Methodologymentioning

confidence: 99%

Section: Stated Choice Experimentsmentioning

confidence: 99%

Consumer preferences for innovative and traditional last-mile parcel delivery

Merkert

Bliemer

Fayyaz

2022

IJPDLM

View full text Add to dashboard Cite

show abstract

“…Lastly, businesses should also have a robust omnichannel integration, strategy, and management that incorporates flexibility and adaptability to respond to unpredictable disruptions, such as those brought about by the Covid‐19 pandemic (Chatterjee et al, 2021). Several studies suggest that future studies examine contactless delivery channels (e.g., home delivery, automated parcel lockers) (Gao & Su, 2017; Rossolov, 2021; Wang et al, 2021). These strategies ensure a safe and positive experience for customers, at the same time, maximize potential benefits for the business.…”

Section: Discussionmentioning

confidence: 99%

Developing trends in showrooming, webrooming, and omnichannel shopping behaviors: Performance analysis, conceptual mapping, and future directions

Halibas

Nguyen

Akbari

et al. 2023

J of Consumer Behaviour

View full text Add to dashboard Cite

In an omnichannel era, businesses and marketers need insights into the dynamics of customer shopping behaviors, particularly the interplay between omnichannel, showrooming, and webrooming behaviors. This study investigates the evolution and trends of the research and channel shopping behaviors (RCSB) domain, spanning from 1998 to 2022, including the Covid‐19 era. The study performed a bibliometric review of 500 papers in the Scopus database. The performance analysis reveals an annual growth rate of nearly 16%, with average citations per document of 44, indicating sustained and growing research interest. Science mapping revealed five distinct cluster themes, including showrooming and webrooming in multi‐ and omni‐channel contexts; consumer behavior in online retail and shopping; customer satisfaction and trust in multi‐channel retailing; mobile commerce in a multi‐channel environment; and the interplay between online shopping, channel choice, and supply chain management. Furthermore, topics, such as showrooming, e‐commerce, retailing, and omnichannel retailing, remain popular before and during the pandemic, as seen in the thematic evolution. Our examination of the thematic maps revealed various topics that gained significance during the pandemic, such as multichannel, channel choice, customer experience, social commerce, purchase behavior, and covid‐19. Among these, the thematic maps indicate that customer experience, channel choice, multichannel, and covid‐19 are emerging and basic topics. These topics can steer research directions in the RCSB domain toward examining customer experiences using digital innovations, e‐commerce (including mobile and social commerce), and omnichannel strategy and management.

show abstract

“…Lockers also facilitate carriers to reduce the number of trucks required for delivery, enabling them to increase earnings. In summarised study [41] author presents findings of a demand assessment for an automated parcel locker (APL) system that is currently in use. The potential demand for APL was assessed using a twostage approach.…”

Section: Studies On the Optimization Of Automated Parcel Lockers (Apls)mentioning

confidence: 99%

Multi-Criteria Simulation-Optimization Analysis of Usage of Automated Parcel Lockers: A Practical Approach

et al. 2022

View full text Add to dashboard Cite

The rapid growth of electronic commerce is having an impact on the way urban logistics are organized. In metropolitan settings, the last-mile delivery problem, i.e., the problem regarding the final stage of delivering a shipment to a consumer, is a major concern due to its inefficiency. The development of a convenient automated parcel lockers (APLs) network improves last-mile distribution by reducing the number of vehicles, the distances driven, and the number of delivery stops. Using automated parcel lockers, the last-mile issue could be overcome for the environment’s benefit. This study aimed to define and validate an APL network containing hundreds of APLs with the use of an example made up of real case study data from the city of Poznań in Poland. The goal of this research was to use mathematical programming for optimization and simulation to tackle the facility location problem for automated parcel lockers through a practical approach. Multi-criteria simulation-optimization analysis was used to assess the data. In fact, the simulation was carried out using Anylogic software and the optimization with the use of the Java programming language and CPLEX solver. Three years were simulated, allowing for comparable results for each year in terms of expenses, e-shoppers, APL users, and demand evolution, as well as achieving the city’s optimal locker usage. Finally, encouraging conclusions were obtained, such as the relationship between the demand and the number of lockers, along with the model’s limitations.

show abstract

A last-mile delivery channel choice by E-shoppers: assessing the potential demand for automated parcel lockers

Cited by 16 publications

References 46 publications

Consumer preferences for innovative and traditional last-mile parcel delivery

Consumer preferences for innovative and traditional last-mile parcel delivery

Developing trends in showrooming, webrooming, and omnichannel shopping behaviors: Performance analysis, conceptual mapping, and future directions

Multi-Criteria Simulation-Optimization Analysis of Usage of Automated Parcel Lockers: A Practical Approach

Contact Info

Product

Resources

About