A Fuzzy Expert System for the Integration of Collaborative Supply Chains

Abstract

The integration of supply chains has become a global operations strategy for many organisations because it allows them to improve customer service, minimise operating costs, and synchronise channels across the supply chain. This paper presents the design and implementation of a fuzzy expert system for the integration of collaborative supply chains. A measurement instrument that was statistically validated and formulated using a mathematical model was designed to implement the fuzzy expert system. This instrument was applied in 44 small-, medium-, and large-sized Mexican enterprises to determine their integration level. Specific actions were proposed, based on the results, to improve the attained integration level. OPSOMMINGDie integrasie van voorsieningskettings is deesdae 'n omvattende strategie vir baie organisasies, omdat dit hulle toelaat om kliëntediens te verbeter. Die ontwerp en implementering van 'n wasige ekspertstelsel word voorgehou. 'n Statisties gevalideerde meetinstrument wat met 'n wiskundige model geformuleer is, is ontwerp om die wasige ekspertstelsel te implementeer. Dié meetinstrument is in 44 klein, medium en groot Meksikaanse ondernemings toegepas om hulle integrasievlak te bepaal. Spesifieke aksies, gegrond op die resultate, is aanbeveel om die integrasievlak te verbeter.