A Divergent View of the Impact of Digital Transformation on Academic Organizational and Spending Efficiency: A Review and Analytical Study on a University E-Service

Abstract

With the aim of achieving a global ranking and academic distinction, a large number of universities have decided to focus on competition and greater academic quality on a global scale. During the course of such a journey, universities have to face numerous challenges, including the enhancement of organizational efficiency. In the context of organizational efficiency, the most significant pillar supporting this drive is recognized as being digital transformation. It is widely accepted that digital transformation allows electronic systems to be used in the process of teaching and learning. These electronic systems (e-services) enhance universities’ operational efficiency. Keeping this in mind, this research paper aims to analyze the impact of digital transformation on the organizational and spending efficiency of universities, with a special focus on one particular e-service provided by the Saudi University. For this, the study examines the effort made by the government to spread the culture of rationalization and improve the efficiency of spending through a case study involving a statistical analysis of real data from an electronic system. The results of the study state that an increase in the number of subject withdrawals will weaken the spending and organizational efficiency of the University.

A Systematic Literature Review on Digital Transformation in Higher Education: Revealing Key Success Factors

“…From a business perspective, the benefits of DT in higher education include increased profits as well as customer satisfaction, investors, and beneficiaries [4], [37], [41]- [44]. These benefits can be achieved by enhancing or creating value [37], [41], [45], [46], developing new business models [46], spending efficiency, reducing cost [27], [35], [39], [41], [44], [46], and attracting new customers [15].…”

“…From a business perspective, the benefits of DT in higher education include increased profits as well as customer satisfaction, investors, and beneficiaries [4], [37], [41]- [44]. These benefits can be achieved by enhancing or creating value [37], [41], [45], [46], developing new business models [46], spending efficiency, reducing cost [27], [35], [39], [41], [44], [46], and attracting new customers [15]. Universities that implement DT well will be able to survive and compete in the current era of business trends, which prioritize the use of advanced technology [4], [15], [37], [39], [41], [45], [47]- [51].…”

“…DT can improve the performance, productivity, efficiency, and quality of higher education [26], [38], [39], [41], [44]- [46], [52], [53]. Traditional processes and services, including administrative processes, can be replaced with digital processes [41], [47]. By adopting digital processes, errors can be reduced, and accuracy cab be increased [41], [44], [54].…”

Development of the Adolescents’ Communicative Culture in the Context of Digitalization of Additional Education

“…It not only influences technological factors, production, and distribution but also influences engagement, learning, and formation in a knowledge community. Brdesee [4] has presented a symbolic view of the influence of digitalization on cultural and societal practices, which is important for an adolescent to know. Figure 2, given below, shows that digitalization is revolutionizing information-sharing platforms, the financial sector, and others.…”

Fostering Digital Skills and Competencies in Higher Education

“…PwC (2013) perceives it as the fundamental transformation of the entire business world through the establishment of new technologies based on the internet, with a fundamental impact on society as a whole. Digital Transformation changes the ways in which people think, work, live together, interact and communicate with each other based on the technology available, as well as planning and practical experiences (Brdesee, 2021). The most important technologies in digital transformation (the so-called intensifying technologies) are primarily (Śledziewska, Włochy, 2020; SAP, 2021):…”