A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research

Neves, Catarina; Oliveira, Tiago; de Oliveira Santini, Fernando; Ladeira, Wagner Junior

doi:10.1007/s10660-023-09795-1

Electron Commer Res

2024

DOI: 10.1007/s10660-023-09795-1

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A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research

Catarina Neves,

Tiago Oliveira,

Fernando de Oliveira Santini

et al.

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Cited by 3 publications

References 128 publications

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Consumers’ sustainable investing: A systematic literature review and research agenda

Aulia,

Afiff,

Hati

et al. 2024

Cleaner and Responsible Consumption

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Consumers’ sustainable investing: A systematic literature review and research agenda

Aulia,

Afiff,

Hati

et al. 2024

Cleaner and Responsible Consumption

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Online customer experience in Indian digital banks impacting continuous intention usage: Generation Y and Z perspective

Bhatnagr,

Rajesh

2024

JFRA

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Purpose This study aims to conceptualise a customer-centric model based on an online customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), to improve the continuous usage intention (CUI) of Indian digital banks from Generation Y and Z perspectives. Design/methodology/approach This study used an online survey method to gather data from a sample of 466 digital banking users, from which usable questionnaires were obtained. The obtained data were subjected to thorough analysis using PLS-SEM to further study the research hypotheses. Findings The main factors that determine digital banks’ OCE are perceived enjoyment, e-service quality, information quality and e-convenience. Additionally, relevant constructs were evaluated using an importance-performance map analysis. Research limitations/implications This study used convenience sampling for the urban population using digital banking; therefore, the outcome may be generalised to a limited extent. It would be valuable to imitate studies in other countries to strengthen digital banking further. Originality/value There is a lack of research on digital banking and OCE in India; thus, this study helps rectify this issue while providing valuable insights. This study differs from others in that it examines the connections between OCE, EL, ET and the bottom line of financial institutions, using these factors as dependent variables instead of traditional measures.

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Exploring the mechanisms driving elderly Fintech engagement: the role of social influence and the elderly’s digital literacy

Mei

2024

Front. Psychol.

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ObjectiveThis study aims to investigate the elderly digital engagement (acceptance and utilization of technology), with a focus on the widespread application of financial technology: mobile banking (m-banking).MethodsGuided by social influence theory, the research examines the various social dynamics that encourage elderly engagement with m-banking and the moderating effects of their digital literacy. Data was gathered online utilizing a disjunctive approach and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).ResultsThe study reveals that both word-of-mouths (WOMs) and peer engagement significantly influence the elderly’s perceived usefulness of the platform, thereby influencing their m-banking engagement. Additionally, the level of digital literacy among older adults was found to impact their perceived usefulness of m-banking services. Interestingly, digital literacy among older adults negatively moderates the positive associations of WOMs and peer engagement on perceived usefulness.DiscussionThese insights advance our understanding of how social interactions can steer technological engagement, particularly for the silver generation with diverse levels of digital literacy. As society ages and becomes increasingly digitized, it is imperative to promote digital engagement among the elderly and foster a more inclusive digital environment.

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A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research

Cited by 3 publications

References 128 publications

Consumers’ sustainable investing: A systematic literature review and research agenda

Consumers’ sustainable investing: A systematic literature review and research agenda

Online customer experience in Indian digital banks impacting continuous intention usage: Generation Y and Z perspective

Exploring the mechanisms driving elderly Fintech engagement: the role of social influence and the elderly’s digital literacy

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