Journal of Health Care for the Poor and Underserved volume 17, issue 1, P53-58 2006 DOI: 10.1353/hpu.2006.0016 View full text
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Deborah Zahn, Jodie Ruland, Scott Thomas

Abstract: It is important that strategies for implementing evidence-based best practices into clinical care are developed and tested. This is particularly true for community health centers (CHCs), which are a primary source of care for low-income patients. This article focuses on a customer service approach to implementing best practices in CHCs. The approach was designed to be responsive to the tremendous demands on and limited resources of CHC staff. The CHC staff were the customers of the project while the project te…

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