2006
DOI: 10.1590/s0103-21002006000100014
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Abstract: A construção de indicadores de qualidade para a avaliação de recursos humanos nos serviços de enfermagem: pressupostos teóricos RESUMOA construção de indicadores de qualidade visando a avaliação de serviços de enfermagem nas instituições hospitalares, vem caracterizandose como uma estratégia que possibilita a busca da eficiência e da eficácia das estruturas organizacionais, dos processos de trabalho e dos resultados da assistência prestada. Para explicitar os pressupostos teóricos envolvidos na construção de i… Show more

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Cited by 35 publications
(42 citation statements)
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“…The use of indicators of mortality, nosocomial infection rates, device use, unforeseen readmissions and others specifically related to the nursing processes, such as the incidence of falls, incidence of pressure ulcers, number of patients restrained in bed, patient satisfaction and hours of training were considered essential for evaluating the quality of the healthcare provided to the client (1,(12)(13) . Several authors stress that the knowledge, monitoring and analysis of these indicators should serve as a basis for the improvement of the nursing processes in the hospital institutions, since they constitute critical points of the processes related to the nursing care (3)(4) .…”
Section: Discussionmentioning
confidence: 99%
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“…The use of indicators of mortality, nosocomial infection rates, device use, unforeseen readmissions and others specifically related to the nursing processes, such as the incidence of falls, incidence of pressure ulcers, number of patients restrained in bed, patient satisfaction and hours of training were considered essential for evaluating the quality of the healthcare provided to the client (1,(12)(13) . Several authors stress that the knowledge, monitoring and analysis of these indicators should serve as a basis for the improvement of the nursing processes in the hospital institutions, since they constitute critical points of the processes related to the nursing care (3)(4) .…”
Section: Discussionmentioning
confidence: 99%
“…extra-institutional areas and reflections regarding the different contexts of their professional practice (1) .…”
Section: Introductionmentioning
confidence: 99%
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“…A partir desse momento, a construção e utilização de indicadores para avaliar o fator humano nos ser viços de enfermagem vêm se tornado fundamental para sinalizar a eficiência e a eficácia nos processos de trabalho (1) . O enfermeiro lotado em Unidade de Terapia Intensiva (UTI) deve estar voltado para a importância da gestão de pessoas, em razão da necessidade de profissional qualificado para atuar com os pacientes, que exigem cuidados complexos e tomada de decisões rápidas e precisas.…”
Section: Introductionunclassified
“…7 It should be emphasized that it is rare for one indicator, in isolation, to be capable of depicting the context. It is more probable that a group of them may reflect a specific situation.…”
mentioning
confidence: 99%