A Comprehensive Cost Analysis on New System Structure for Nature-Based Tourism Destination: Perspective of Front and Back Stage Decoupling

Chen, Jue; Tang, Daijian; Wang, Jing

doi:10.1080/10941665.2013.852118

Cited by 4 publications

(4 citation statements)

References 14 publications

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“…In contrast, Sutton et al (2003) used a case study of five-star hotels in Dubai to explain how perceived empowerment relates to their organization's quest for service quality, customer satisfaction and financial return. Some researchers studied cost analysis for nature-based tourism (Chen et al, 2014), and some researchers prioritized investments in marketing activities based on their effect on business performance (Martensen and Mouritsen, 2014). Recently, Alonso-Almeida and Bremser (2013) studied the phenomenon of the 2008 financial crisis and concluded that hotels that focussed on high quality, brand image and a loyal customer base were best equipped to handle the crisis.…”

Section: Financementioning

confidence: 99%

Literature review on service quality in hospitality and tourism (1984-2014)

Lai

Hitchcock

Yang

et al. 2018

IJCHM

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Purpose -The purpose of this study is to examine the development of service quality research in hospitality and tourism from 1984 to 2014, to identify research gaps, and to suggest directions for future research.Design/methodology/approach -This review comprised three steps with the first being the generation of a structural map by using the online pathfinder network (PFNET) to identify potential research themes. The second research step involved an online literature search covering 2,211 academic journal articles to obtain basic information for planning an additional content investigation concerning the research themes. The final step was to investigate the content of the articles published in top-tier journals or frequently cited ones in three different stages (in order to explore potential research topics.Finding -The study identifies 17 research themes that comprise two main research themes, seven sub-stems, six outer-leaves, and two little-leaves. The developments of service quality research in each theme are explored. The role of each theme in service quality study is revealed. Finally, this study identifies research opportunities for service quality research within each theme.Practical implications -This study demonstrates how to use PFNET to effectively perform a systematic literature review. By referring to previous publications reviewed in this study, researchers can contribute by extending existing theories in their further research on the seventeen themes.Originality/value -This study contributes a systematic literature review method by applying an online PFNET approach, provides a well-researched list of references for

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Section: Financementioning

confidence: 99%

Literature review on service quality in hospitality and tourism (1984-2014)

Lai

Hitchcock

Yang

et al. 2018

IJCHM

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“…The rapid growth in the number of Chinese nature-based tourists has drawn the attention of both protected area managers and nature-based tourism operators. An increasing number of studies have focused on the roles of institutions and governance of nature-based destinations in China [11][12][13][14], the services provided by nature-based destinations [15], and the environmental and visitor management in protected areas [16]. However, limited number of studies have addressed environmental attitudes and behavior among Chinese nature-based tourists.…”

Section: Introductionmentioning

confidence: 99%

The Impacts of Place Attachment on Environmentally Responsible Behavioral Intention and Satisfaction of Chinese Nature-Based Tourists

et al. 2019

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Increasing visits to protected areas in China have drawn public attention on the negative impacts on ecologically sensitive areas. Understanding potential determinants of the environmentally responsible behavioral intention of nature-based tourists has become a common focus in tourism studies. Scholars seek to explore potential determinants of visitors’ behavior, and the findings can be referenced by the managers of protected areas to formulate visitor management strategies. On the basis of a sample of 402 questionnaires collected in protected areas in South China, namely, Nanling National Forest Park and Dinghu Mountain National Nature Reserve, we explore the association between visitors’ place attachment and their satisfaction and environmentally responsible behavioral intention. The results show that place dependence and place identity are positively correlated with the satisfaction and environmentally responsible behavioral intention of visitors; thus, our results differ from those of previous studies on Western visitors. The lack of significant results regarding place social bonding revealed the shortcomings associated with visitor management in China’s protected areas. Chinese culture has a great influence on various findings in this study. All of the findings provide significant insights for management and policy-making regarding protected areas worldwide to accommodate the rising number of nature-based visitors to China.

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“…The shared service center, as a practice of the back-stage functions of centralization, commercialization, and industrialization, generates a higher degree of efficiency due to economy of scale [51][52][53]. The implementation of a shared service center also has environmental benefits, since the back-stage functions can be moved away from the environmentally sensitive areas and a large-scale operation of back-stage functions can adopt more anti-pollution methods [54].…”

Section: Front-back Stage Decoupling: Solution To Both Efficiency Andmentioning

confidence: 99%

“…In many service sectors, such as banking business, telecommunications, and IT service, the frontand back-stage decoupling and shared service center have been widely applied and have generated positive outcomes [47]. However, in the tourism field these specific topics call for more academic research and practice [54].…”

Section: Front-back Stage Decoupling: Solution To Both Efficiency Andmentioning

confidence: 99%

Constructing the Green Supply Chain for Rural Tourism in China: Perspective of Front–Back Stage Decoupling

Chen

Guan

et al. 2018

Sustainability

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Rural tourism serves as an important engine for rural development, but also brings environmental pressure. The balance between sustainability and local economic benefits is critical to rural tourism development in developing countries. Incorporating the theories of green supply chain and front–back stage decoupling, this paper proposes a new model of green tourism supply chain for rural tourism to relieve the dilemma between economic efficiency and environmental sustainability. Back-stage functions have been decoupled from individual rural tourism service units to form shared service centers, which centralize the provision of back-stage functions and generate an independent tier of suppliers in the green Tourism Supply Chain (TSC). Field practice experiences relating to green TSC construction and operation are also discussed. The new structure of green supply chain shows positive environmental and economic effects of rural tourism. It increases the tourism business efficiency without sacrificing the local environment. The paper intends to present a new perspective and explores a new research path to green supply chain research in tourism and other service industries which have been previously limited in manufacturing framework and provide some insights into tourism destination practice.

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A Comprehensive Cost Analysis on New System Structure for Nature-Based Tourism Destination: Perspective of Front and Back Stage Decoupling

Cited by 4 publications

References 14 publications

Literature review on service quality in hospitality and tourism (1984-2014)

Literature review on service quality in hospitality and tourism (1984-2014)

The Impacts of Place Attachment on Environmentally Responsible Behavioral Intention and Satisfaction of Chinese Nature-Based Tourists

Constructing the Green Supply Chain for Rural Tourism in China: Perspective of Front–Back Stage Decoupling

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