A comparative analysis between certified and non-certified companies through the quality management system

Abstract

Purpose – The purpose of this study is to analyze a questionnaire answered by a sample of ISO 9000 certified companies and a control sample of companies which have not been certified, using a multivariate predictive model. With this approach, this paper assess which quality practices are associated to the likelihood of the firm being certified. Design/methodology/approach – This paper implemented non-parametric decision trees, in order to see which variables influence more the fact that the company be certified or not, i.e. the motivations that lead companies to make sure. Findings – The results show that only four questionnaire items are sufficient to predict if a firm is certified or not. It is shown that companies in which the respondent manifests greater concern with respect to customers relations; motivations of the employees and strategic planning have higher likelihood of being certified. Research limitations/implications – The reader should note that this study is based on data from a single country and, of course, these results capture many idiosyncrasies if its economic and corporate environment. It would be of interest to understand if this type of analysis reveals some regularities across different countries. Practical implications – Companies should look for a set of practices congruent with total quality management and ISO 9000 certified. Originality/value – This study contributes to the literature on the internal motivation of companies to achieve certification under the ISO 9000 standard, by performing a comparative analysis of questionnaires answered by a sample of certified companies and a control sample of companies which have not been certified. In particular, this paper assess how the manager's perception on the intensity in which quality practices are deployed in their firms is associated to the likelihood of the firm being certified.

ISO 9001 Standard: Developing and Validating a Survey Instrument

“…Finally, EP as a CSF for ISO 9001 implementation has been thoroughly studied [80], [83]. Reference [90] claim that both staff management and strategic planning for quality improvement should be prioritized when implementing ISO 9001. In turn, [52] mention that ISO 9001 certified organizations are acknowledged for their highly engaged personnel and their effective approach to fulfilling the standard guidelines.…”

ISO 9001 Standard: exploratory analysis in the manufacturing sector in Mexico

“…Further, [57] described how top management leadership and the engagement of people provides for the implementation of the standard. In the same matter, [58] showed that the customer focus, human resources management and the strategic planning of the quality should have the highest consideration when implementing the standard. Finally, [59] revealed that the industries certified in the ISO 9001 standard have an excellent relationship management, and, the organization with engaged personnel also, significantly facilitates the accomplishment of the standard guidelines.…”

Effects of Innovation, Total Quality Management, and Internationalization on Organizational Performance of Higher Education Institutions

“…Total quality management is a management philosophy, transversal to the entire organization, and which incorporates all stakeholders in its model structure, seeking the continuous improvement of organizational performance and customer satisfaction. Several studies that have focused on the role of TQM in competitive advantage have shown that its implementation promotes better performance and greater competitiveness ( Terziovski and Samson, 1999 ; Zhang, 2000 ; Texeira-Quirós and Justino, 2013 ; Texeira-Quirós et al, 2013 ; Antunes et al, 2017 , 2018a ). The application of TQM principles in HEIS has recently emerged, framed in new realities that began to recognize HEIs as profitable organizations ( Antunes et al, 2018a , 2020 , 2021 ).…”

“…Many of the researches that have focused on TQM’s repercussions on competitive advantage have shown that their presence leads to improved performance and increased competitiveness ( Terziovski and Samson, 1999 ; Zhang, 2000 ; Texeira-Quirós and Justino, 2013 ; Texeira-Quirós et al, 2013 ; Antunes et al, 2017 , 2018b , 2021 ). In this sense, the following hypotheses of the research were defined:…”