A balanced scorecard based framework for assessing the strategic impacts of ERP systems

Chand, Donald R.; Hachey, George; Hunton, James E.; Owhoso, Vincent; Vasudevan, Sri

doi:10.1016/j.compind.2005.02.011

Cited by 165 publications

(108 citation statements)

References 8 publications

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“…Consolidating the benefit results of the market research reveals performance improvements across all four perspectives of the ERP time-based BSC, with overall organisational performance showing a 'medium' performance improvement. These findings support the research of Shang and Seddon [26] and Chand et al [4]. However, the research of Wieder et al [31] attributes performance improvements to enabling systems instead of ERP systems.…”

Section: Impact Of Erp Systems On Organisational Performancesupporting

confidence: 81%

“…Of the testing conducted, conflicting results have been found (e.g. Shang and Seddon [26] and Chand et al's [4] results show a positive impact, in conflict with the broader study conducted by Wieder et al [31]). Conflicting results, combined with the general lack of research in this field, result in this question being unanswered through the literature review.…”

Section: Do Erp Systems Have a Positive Impact On Organisational Perfmentioning

confidence: 39%

“…Such benefits arise from increased integration of applications [23,24], and Chand et al [4] and Shang and Seddon [26] even expect reduced IT operating costs. Additional benefits arise from using ERP implementations as a platform for business process re-engineering (refer to [4,23,24]). These benefits, together with the other benefits proposed in the literature are shown in Table 3.1.…”

Section: Benefits Of Erp Systemsmentioning

confidence: 99%

“…Chand et al [4] and Nah et al [23] note the benefit of timely and accurate information, and Chand et al [4] and Poston and Grabski [24] discuss the resultant expected decisionmaking benefits. Such benefits arise from increased integration of applications [23,24], and Chand et al [4] and Shang and Seddon [26] even expect reduced IT operating costs.…”

Section: Benefits Of Erp Systemsmentioning

confidence: 99%

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The Organisational Performance Impact Of ERP Systems On Selected Companies

Hart

Snaddon

2014

The South African Journal of Industrial Engineering

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There is a need to determine the performance benefits that firms gain from enterprise resource planning (ERP) systems, and the factors that contribute to success. Consequently, the central research problem is:To determine the impact of ERP systems on organisational performance by analysing achieved ERP benefits within the framework of a suitable performance measurement system (PMS), and to investigate the association between critical success factors (CSFs) and ERP benefits.A list of expected ERP benefits and CSFs is compiled. Performance measurement models are evaluated, and one model is designed to evaluate ERP impact. ERP experts refine identified ERP benefits and CSFs using structured interviews. These are built into a questionnaire, and used to survey South African (SA) companies in manufacturing, mining, and power generation.Results indicate that business benefits are realised by companies that implement ERP systems. By building benefits into the performance measurement model, a positive impact on organisational performance is observed. Although a core list of CSFs is identified, and three associations are found between CSFs and ERP benefits, further research is needed. OPSOMMINGDaar bestaan 'n behoefte om die voordeel wat onderneminghulpbronbeplanningstelsels aan ondernemings bied te bepaal en die faktore wat bydra tot die sukses daarvan te ondersoek. Die navorsingsvraag is dus:Om die impak van onderneminghulpbronbeplanningstelsels op die organisatoriese prestasie van ondernemings te ondersoek binne die raamwerk van 'n gepaste prestasiebestuurstelsel, asook die verband tussen kritiese suksesfaktore en onderneminghulpbronbeplanningstelsels.'n Lys van verwagte ondermeninghulpbronbeplanning voordele en kritiese suksesfaktore is saamgestel.Prestasiemeetmodelle is evalueer en een model is ontwerp om onderminghulpbronbeplanning se impak te evalueer. Hieruit word 'n vraelys saamgestel. Die vraelys word dan gerig aan Suid-Afrikaanse ondernemings in die vervaardiging-, mynbou-en kragopwekkingbedryf.Die resultate toon dat besigheidsvoordele realiseer word deur ondernemings wat onderneminghulpbronbeplanningstelsels implementeer. 'n Positiewe impak op organisatoriese prestasie word ervaar deur voordele by die prestasiemeetmodel in te sluit.

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Section: Impact Of Erp Systems On Organisational Performancesupporting

confidence: 81%

Section: Do Erp Systems Have a Positive Impact On Organisational Perfmentioning

confidence: 39%

Section: Benefits Of Erp Systemsmentioning

confidence: 99%

Section: Benefits Of Erp Systemsmentioning

confidence: 99%

See 2 more Smart Citations

The Organisational Performance Impact Of ERP Systems On Selected Companies

Hart

Snaddon

2014

The South African Journal of Industrial Engineering

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show abstract

“…Again, learning and growth improvements which are intangible assets, are the ultimate source of sustainable value creation and serve as the lead indicators for internal process, customer and financial performance perspectives (Kaplan & Norton, 2004). Extant literature shows that since the introduction of the BSC, a lot of studies from widely-varying research areas have used it to measure organizational performance (Chand, Hachey, Hunton, Owhoso, & Vasudevan, 2005;Fang & Lin, 2006;Hou, 2015;Kim, Suh & Hwang, 2003;Lee, Chen & Chang, 2008;S. Lee, Park, & Lim, 2013;Lin, Hsu & Ting, 2006;Michalska, 2005;Park & Rim, 2011;Wu & Chen, 2014).…”

Section: Kaplan and Norton's Balance Scorecardmentioning

confidence: 99%