341 Grab a SEAT: Sit, Engage, Ask, Teach an Emergency Department Performance Improvement Initiative

Orloski, Clinton J; Tabakin, Erica R.; Myers, Jennifer S.; Shofer, Frances S.; Mills, Angela M.

doi:10.1016/j.annemergmed.2016.08.357

Cited by 2 publications

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“…All study curricula incorporated teaching some aspect of taking time to listen and/or having awareness of the patient’s emotional state. Skills and behaviors that demonstrated an increase in real patient perception of compassion included (1) sitting (versus standing) during the interview;[50] (2) detecting patients’ facial expressions and non-verbal cues of emotion;[66] (3) recognizing and responding to opportunities for compassion;[70] (4) non-verbal communication of caring [i.e. employing non-verbal caring behavior (e.g.…”

Section: Resultsmentioning

confidence: 99%

Curricula for empathy and compassion training in medical education: A systematic review

et al. 2019

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Background Empathy and compassion are vital components of health care quality; however, physicians frequently miss opportunities for empathy and compassion in patient care. Despite evidence that empathy and compassion training can be effective, the specific behaviors that should be taught remain unclear. We synthesized the biomedical literature on empathy and compassion training in medical education to find the specific curricula components (skills and behaviors) demonstrated to be effective. Methods We searched CENTRAL, MEDLINE, EMBASE, and CINAHL using a previously published comprehensive search strategy. We screened reference lists of the articles meeting inclusion criteria to identify additional studies for potential inclusion. Study inclusion criteria were: (1) intervention arm in which subjects underwent an educational curriculum aimed at enhancing empathy and/or compassion; (2) clearly defined control arm in which subjects did not receive the curriculum; (3) curriculum was tested on physicians (or physicians-in-training); and (4) outcome measure assessing the effect of the curriculum on physician empathy and/or compassion. We performed a qualitative analysis to collate and tabulate effects of tested curricula according to recommended methodology from the Cochrane Handbook. We used the Cochrane Collaboration’s tool for assessing risk of bias. Results Fifty-two studies (total n = 5,316) met inclusion criteria. Most (75%) studies found that the tested curricula improved physician empathy and/or compassion on at least one outcome measure. We identified the following key behaviors to be effective: (1) sitting (versus standing) during the interview; (2) detecting patients’ non-verbal cues of emotion; (3) recognizing and responding to opportunities for compassion; (4) non-verbal communication of caring (e.g. eye contact); and (5) verbal statements of acknowledgement, validation, and support. These behaviors were found to improve patient perception of physician empathy and/or compassion. Conclusion Evidence suggests that training can enhance physician empathy and compassion. Training curricula should incorporate the specific behaviors identified in this report.

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Section: Resultsmentioning

confidence: 99%

Curricula for empathy and compassion training in medical education: A systematic review

et al. 2019

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“…These behaviours convey that you can be trusted, you have time to listen, you have compassion for the patient, and that you care. 82526Since the covid-19 pandemic, many consultations have taken place by telephone or online, or behind masks, making it more difficult for healthcare professionals to exhibit these behaviours. We believe that using media or physical spaces that allow people to see each other, and to smile, are important to enhance caring, and might be considered by healthcare providers planning how care is delivered in the future.…”

Section: How To Create Effective Caring Consultationsmentioning

confidence: 99%

The power of caring in clinical encounters

Dieppe

Warber

2020

BMJ

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341 Grab a SEAT: Sit, Engage, Ask, Teach an Emergency Department Performance Improvement Initiative

Cited by 2 publications

References 0 publications

Curricula for empathy and compassion training in medical education: A systematic review

Curricula for empathy and compassion training in medical education: A systematic review

The power of caring in clinical encounters

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