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Cited by 18 publications
(31 citation statements)
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“…Despite previous considerations, it should be recognized that studies have pointed to the satisfaction of patients in public hospitals not accredited as crescent (2,24) . Also, a survey type research, conducted by German and Australian researchers, with 37,000 patients from 73 hospitals, showed no significant association between patient satisfaction and hospital accreditation (25) .…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…Despite previous considerations, it should be recognized that studies have pointed to the satisfaction of patients in public hospitals not accredited as crescent (2,24) . Also, a survey type research, conducted by German and Australian researchers, with 37,000 patients from 73 hospitals, showed no significant association between patient satisfaction and hospital accreditation (25) .…”
Section: Discussionmentioning
confidence: 99%
“…According to the above, the reflection of the panorama of Brazilian public hospitals is proven to be peculiar, facing constant problems related to the lack of various resources. Since much of the clientele has low education levels and unfavorable socioeconomic conditions, there is a reduced level of required excellence regarding public health services (24) . Excerpt from I21, relevant to the second category, corroborates with the others in the sense that the Accreditation is a factor that allows the public hospital to offer its users and professionals the same labor conditions and assistance offered by a private hospital.…”
Section: Discussionmentioning
confidence: 99%
“…These studies also show that the level of education has a direct effect on patient satisfaction with health services, which may represent a limitation in this study, since it is known that the higher the educational level, the higher the critical tendency of the patient toward the services provided and the higher the level of quality demanded of these services which, consequently, is more likely to cause dissatisfaction on the part of this population (31)(32) . As far as the variables of courtesy and respect of the health team, deemed by patients as satisfactory, there were similar data in the literature indicating satisfaction with the team's behavior during triage (28,32) . Therefore, it can be inferred that effective communication and the relationship established with the members of the health team are key factors for people's satisfaction with these services.…”
Section: Discussionmentioning
confidence: 62%
“…In this regard, it is important to underscore the fact that there was a predominance of users with low education, since data observed in similar research indicate that this is a factor that has a strong influence on patient satisfaction with health institutions (28)(29)(30) . These studies also show that the level of education has a direct effect on patient satisfaction with health services, which may represent a limitation in this study, since it is known that the higher the educational level, the higher the critical tendency of the patient toward the services provided and the higher the level of quality demanded of these services which, consequently, is more likely to cause dissatisfaction on the part of this population (31)(32) .…”
Section: Discussionmentioning
confidence: 99%
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