2005
DOI: 10.2223/1347
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Abstract: Despite of difficulties with the basic network in guaranteeing access and resolution, a substantial part of this spontaneous demand came from the enormous legitimacy of the emergency services as seen by the population.

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Cited by 9 publications
(5 citation statements)
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“…The health service users seek paths and services that enable them to satisfy their health needs (14) . Hence, it is not about seeking explanations of why the user goes to the emergency service or to the hospital or the reason that these may not be the most appropriate places to solve their health problem, but the point is rather in (15) . It seems that these possibilities, with the exception of the last one, which was not manifested by the family, were present in this process.…”
Section: Resultsmentioning
confidence: 99%
“…The health service users seek paths and services that enable them to satisfy their health needs (14) . Hence, it is not about seeking explanations of why the user goes to the emergency service or to the hospital or the reason that these may not be the most appropriate places to solve their health problem, but the point is rather in (15) . It seems that these possibilities, with the exception of the last one, which was not manifested by the family, were present in this process.…”
Section: Resultsmentioning
confidence: 99%
“…Hence, the presence of relative distances is not a limiting factor for users to seek a given health service (14) . The delay to receive care and schedule consultations in primary health care was cited by users as a factor that equally justifies the demand for EC as the starting point to enter the health services (14)(15)(16)(17) . The contents of some statements point towards the need for more agile attendance, so that users can be forwarded to another referral service when they are received in primary health care.…”
Section: Discussionmentioning
confidence: 99%
“…The goals of decentralizing and hierarchizing pediatric care have not been as successful as expected, since there is still high demand for emergency care services (1,2) . This overcrowding of services highlights the difficulties of the system in achieving the goal of providing universal, equal and decentralized access to health care.…”
Section: Introductionmentioning
confidence: 99%
“…The precarious referral and counter-referral system is a determinant factor for the high number of consultations on emergency care units. Few people prefer to seek a basic health care center when their child is sick and most use emergency care services, which is justified by liking/trusting the professionals, by geographic accessibility, by speed and quality of service, by previous personal experience, and by resolution (1) . The environment of emergency departments is characterized by the agglomeration of patients, which leads to time pressure and interferes directly in the pediatric care (2) ; therefore, it is necessary to develop processes enabling to establish an adequate connection between emergency care units and the nearest place for the population of a certain locality, in order to ensure a fast and efficient admission (3) .…”
Section: Introductionmentioning
confidence: 99%