O processo comunicativo no serviço de atendimento móvel de urgência (SAMU-192)

Abstract

This study aims to characterize the communication process among nursing assistants who work in vehicles of the basic life support of the mobile emergency service, in the coordination of this service, and in the unified medical regulation service in a city of the state of São Paulo, Brazil. This descriptive and qualitative research used the thematic content analysis for data analysis. Semi-structured interviews were used for the data collection, which was held in January, 2010. Results show diffculties in communication with both the medical regulation service and the coordination. Among the most highlighted aspects are failures during the radio transmission, lack of qualified radio operators, difficult access to the coordination and lack of supervision by nurses. However, it was possible to detect solutions that aim to improve the communication ana consequently, the service offered by the mobile emergency service.

Liderança Coaching no contexto do Serviço de Atendimento Móvel de Urgência

“…Findings from an article on nursing leadership in the context of urgency and emergency identified that nurses need to stimulate communication processes, as well as make assertive decisions (18) . In accordance with this finding, the research developed at SAMU in the countryside of São Paulo state, through which 20 nursing assistants interviewed pointed out the difficulty of communication with professionals who occupy leadership positions (general and nursing coordinator), mainly regarding accessibility, due to the fact these professionals are not present in the unit during all shifts (19) .…”

Mobile emergency services: the actions of the nursing team in situations of violence

“…In the three different locations mentioned, the mobile service was more often needed by men (ROCHA; MORAIS; BENEVIDES, LEITE, 2013;ALMEIDA et al, 2016), as was the case of this study. Since external causes are the second most common cause of death in Brazil, the composition of the mobile emergency services is in an opportune position to help safeguarding the lives of these victims, since their death can often be avoided through qualified and opportune care -offered fast, in the site of the occurrence (SANTOS et al, 2012;VERONESE;OLIVEIRA;NAST, 2012;MURPHY et al, 2014;BEOJONE;SOUZA, 2017).…”

Serviço de Psicologia no SAMU: Campo de Atuação em Desenvolvimento

“…O SAMU tem como objetivo prestar atendimento pré-hospitalar à população, rápida e precocemente, acolhendo pedidos de ajuda médica de pessoas com agravo agudo à saúde, através dos profissionais de saúde que tripulam nas viaturas. O acesso ao serviço é por telefone gratuito (Santos, Bernardes, Gabriel, Évora, & Rocha, 2012). O serviço possui profissionais capacitados em técnicas não invasivas de suporte a vida para atuarem em Unidades de Suporte Básico (USB), compostas por um condutor-socorrista e um técnico de enfermagem.…”