“…The bet on the safe hospital-community transition, guaranteeing continuity of care and improving its quality, contributes to the reduction of costs and presents itself as an appropriate strategy and policy to be followed by health services, even in situations of pandemic [1,3,4,6,19,24,25], because the lack of articulation can result in confusing treatment guidelines for the person, with a strong probability of non-compliance with good practices and duplications, in an inadequate follow-up, as well as in a lack of preparation/information for the user and informal caregivers [4][5][6][22][23][24][25]. In this sense, it should be noted that the acute illness of a family member, accompanied by disability, dependence and/or in need of managing a therapeutic regime, may involve the preparation of one or more family members or significant people to support it.…”