The Psychology of risk

Slovic, Paul

doi:10.1590/s0104-12902010000400002

Cited by 71 publications

(66 citation statements)

References 28 publications

(22 reference statements)

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“…O segundo constructo com maior significância é a expertise do profissional, mas quando o consumidor tem familiaridade sobre a atividade física como já observado por Slovic (2010) e, Alba e Hutchinson (2000), sendo necessário ao personal trainer sempre demonstrar conhecimentos superiores ao seu contratante para estimular e aumentar a intenção de compra desse futuro aluno.…”

Section: Discussão Dos Resultadosunclassified

“…Para Slovic (2010), a familiaridade ajuda o consumidor a avaliar o risco que teria ao consumir algum produto ou serviço de acordo com sua percepção. O mesmo autor destaca que, quanto maior a familiaridade com a atividade física, menor é a percepção de risco percebido ao contratar um profissional como o personal trainer.…”

Section: Familiaridade Ou Conhecimento Prévio Do Consumidorunclassified

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Fatores que Impactam a Intenção de Compra do Consumidor do Serviço de Personal Trainer

Palazzi

Cardoso

2017

PODIUM

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RESUMOO presente estudo investigou os fatores que mais impactam na intenção de compra do serviço de personal trainer e buscou entender, entre as variáveis escolhidas por meio da literatura, as que mais impactam na decisão de compra dos futuros e potenciais alunos desse profissional. Os construtos analisados foram: as habilidades sociais, a orientação para o cliente, a expertise e a aparência física do personal trainer, além do conhecimento prévio sobre a atividade física do aluno, sendo utilizada a estrutura conceitual do marketing de relacionamento para analisar os constructos citados. A pesquisa foi confirmatória e o método quantitativo, composto por 332 respondentes. Para atingir o objetivo, foram utilizados para a coleta de dados o questionário fechado, o método de modelagem de equações estruturais, visando verificar se esses dados apresentavam evidências e a análise dos mínimos quadrados parciais PLS (partial least square) para validar as hipóteses. Como resultados, foi possível perceber que os consumidores têm o quesito "aparência física" do personal trainer com grande significância na hora de tomar a decisão em adquirir esse serviço, assim como seu conhecimento prévio, moderando a expertise do profissional. Uma das principais sugestões é que o personal trainer deve mostrar uma aparência física que apresente cuidados com a saúde e tonicidade muscular, pois isso inspira seus novos clientes a contratá-lo, tendo significância superior às outras variáveis estudadas, além de ser necessário ao personal trainer sempre demonstrar conhecimentos superiores ao seu contratante, pois quanto mais informações ele tiver, mais exigente ele será.

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Section: Discussão Dos Resultadosunclassified

Section: Familiaridade Ou Conhecimento Prévio Do Consumidorunclassified

Fatores que Impactam a Intenção de Compra do Consumidor do Serviço de Personal Trainer

Palazzi

Cardoso

2017

PODIUM

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“…Despite the fact risk matrices are simple and easy to use, their accuracy is limited which leads to ambiguity and inefficiency in resource allocation and thus need to be used with carefulness (Cox, 2008). (Barbera et al, 2009), which in turn is predominated by voluntariness, level of fear and familiarity (Slovic, 1987;Slovic and Weber, 2002;Slovic, 2010;Sjoberg, 2000). There is a strong belief among some of the interviewees that "the UK is used to disaster planning because of its history of 'terrorism' in the past, which may make it very disaster planning friendly…Based on the disaster planning we have had in the UK, we would cope with 9/11 in totally different way than the Americans did, much better way" [interviewee].…”

Section: Risk Identification Evaluation and Perceptionmentioning

confidence: 99%

Healthcare emergency planning and management to major hazards in the UK

Achour

Pascale

Soetanto

et al. 2015

IJEM

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This study aims to examine the challenges and opportunities UK healthcare emergency planners and responders have to cope with major hazards. The study followed a qualitative research methodology where data was collected from a comprehensive literature review, an international workshop and interviews. The findings established that the UK healthcare emergency planning process needs to: consider the integration of soft and hard resources in planning; involve independent experts for further support; and use IT systems innovatively to develop a comprehensive emergency model, predict vulnerabilities and optimise effectiveness and efficiency. The major recommendations are to: identify and evaluate risks more accurately; enhance opportunities and reduce risks associated with multiagency approaches; ensure that soft and hard resources are well integrated in planning; involve and integrate more with independent parties such as academia for extra support; and innovatively use IT systems to develop a comprehensive emergency model, predict vulnerabilities and optimise operability.Keywords: emergency planning; emergency management; UK; healthcare; major hazards; infrastructure; effectiveness and efficiency; multi-agency; integration; collaboration; process.Reference to this paper should be made as follows: Achour, N., Pascale, F., Soetanto, R. and Price, A.D. graduate studies in Kanazawa University with focus on hospital resilience to seismic activities. He was employed in his graduate University before joining Loughborough University (UK). He was a member of several international post-earthquake investigation teams and was heavily involved in the review of the WHO Hospital Safety Index. His interests include disaster prevention and management, physical and social resilience to natural hazards, emergency planning and interdisciplinary as well as international research groups.Federica Pascale has over five years of international research experience in healthcare facilities design, resilience and performance, including emergency healthcare infrastructures, special requirements for vulnerable population (e.g., aging population, dementia suffers) and mass casualty events. She developed a design methodology to improve the physical performance of healthcare accident and emergency departments (A&E). Her current research focuses on the impact of the built environment on people with dementia and currently she is in the process of developing the new Health Building Note 08-02: Dementia friendly environments. She has a substantial international consultancy experience, and has been invited as a Keynote Speaker for the Center for Health Design and for the Harvard Medical School.Robby Soetanto is Lecturer of Construction Management at Loughborough University, UK. His current research focuses on two key areas; disaster resilience and managing the integration of construction project team. His research has been funded by government bodies (EPSRC, EU, HEA, British Council) and private companies (Lloyds TSB and Hewlett Packard). As a ...

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“…In psychometric scaling exercises, participants make judgments about the current and desired riskiness of hazards which are then related to judgments about other properties such as the characteristics which influence risk perception, the participant's familiarity and knowledge of the risk, the severity of consequences and the benefit that each hazard provides to society (Slovic et al 1982). In addition to enabling the quantification of risk perceptions, psychometric techniques enable the similarities and differences of risk perceptions among groups to be assessed (Slovic 2010). …”

Section: Psychological Concept Of Riskmentioning

confidence: 99%

“…Amplification occurs through the transfer of information about the risk, and in the response mechanisms of society to the risk information (Kasperson et al 1988). Multiple factors contribute to the social amplification of risk including media coverage of an event, a particular hazard or event which enters into the agenda of social groups and the interpretation of unfortunate events as signals regarding the magnitude of risk (Slovic 2010). The social amplification of risk may have substantial impacts upon society and economy, where minor risks or risk events, as assessed by technical experts, elicit strong public concerns (Kasperson et al 1988).…”

Section: Social Amplification Of Riskmentioning

confidence: 99%

Integrated project risk management for residential recycled water schemes

West¹

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In Australia, recycled water schemes have been implemented in residential developments to contribute to sustainable urban development, enhance water supply security and reduce pollutant discharges to the environment. However, a proportion of schemes have been delayed in commissioning, placed on stand-by or prematurely decommissioned well before the end of the scheme design life. Subsequently, the Australian Productivity Commission has questioned the robustness of the project assessment and decision-making practices adopted by the urban water sector.Despite considerable research on recycled water schemes, few attempts have been made to characterise the complex array of risks to the long-term viability of schemes or to define critical risk factors for which targeted management measures may be developed. To date, the risk assessment and management practices for recycled water schemes have pertained to environmental and public health risk only, with limited attention provided to the broader array of project risks. Consequently, the overarching aim of this thesis is to establish an integrated project assessment framework which incorporates critical risks to the long-term viability of residential recycled water schemes in an integrated manner.The study was based on a pragmatist philosophical foundation where practical outcomes and real effects were considered vital components of the research. A mixed method design was applied, where qualitative and quantitative methods were used to enable complementary and convergent research findings. The nature of the risk knowledge being sought was the construction of critical risk factors, with recognition that these constructions are subject to on-going revision as contextual conditions change.Through a case-study analysis of 21 residential recycled water schemes in Australia, 34 risk factors arising from six sources -physical, social, political and regulatory, implementation and operation, financial and economic and legal and contractual -were identified and characterised. The critical risks to the long-term viability of residential recycled water schemes, based on historical occurrence, comprised: unanticipated operational costs, legal and contractual arrangements, regulatory requirements and approval process and customer complaints and customer expectations not met. Despite continued concern pertaining to the public health risk of recycled water, the research findings concluded that public health impacts have been low to date.A national survey, developed on the basis of the defined risk factors, enabled the collection of complementary data to refine and verify the critical risk factors. At present, the ii inability to demonstrate an incontestable business case is posing a significant risk to the long-term viability of residential recycled water schemes. Political, regulatory, organisational and financial factors were also rated as critical risks, in addition to community risk perception and fall in demand. The survey results shed further light on the regulatory environ...

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The Psychology of risk

Cited by 71 publications

References 28 publications

Fatores que Impactam a Intenção de Compra do Consumidor do Serviço de Personal Trainer

Fatores que Impactam a Intenção de Compra do Consumidor do Serviço de Personal Trainer

Healthcare emergency planning and management to major hazards in the UK

Integrated project risk management for residential recycled water schemes

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