User embracement as a good practice in primary health care

Guerrero, Patricia; Mello, Ana Lúcia Schaefer Ferreira de; Andrade, Selma Regina de; Erdmann, Alacoque Lorenzini

doi:10.1590/s0104-07072013000100016

Cited by 19 publications

(24 citation statements)

References 12 publications

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“…Embracement is therefore an inherent tool not only for the work on the Family Health Strategy (FHS), but also guides and facilitates the organization of work in UPAs (21)(22) . In the perspective of good practices in PC, embracement becomes a point of intersection between different subjects and care practices, unfolding in dimensions, such as dialogue, posture and reorganization of services, triggering transformations in the work process, relationships established in the care space and at the organizational level (23) .…”

Section: Discussionmentioning

confidence: 99%

Counter-referral in Emergency Care Units: discourse of the collective speech

et al. 2019

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Objective: To describe the facilities and difficulties of the counter-referral of an Emergency Care Unit in Santa Catarina State. Method: Descriptive, qualitative study, with the participation of three nurses and 17 physicians. The data were collected through a semi-structured interview and analyzed using the Discourse of the Collective Subject technique. For the theoretical basis, the Política Nacional de Atenção às Urgências (National Policy of Emergency Care) and the Rede de Atenção às Urgências (Network of Care to the Emergencies) was used. Results: The facilities of the counter-referral correspond to the strategies of communication with the Primary Care: embracement; good interpersonal relationships; and electronic medical record network. The difficulties are related to the deficiencies of Primary Care and specialized services, such as the insufficient number of physicians and the delay in scheduling consultations and more complex exams. Final considerations: The difficulties highlighted indicate significant challenges of the local health system in the search for integration between emergency care points.

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Section: Discussionmentioning

confidence: 99%

Counter-referral in Emergency Care Units: discourse of the collective speech

et al. 2019

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“…Considering that legally there is a firm commitment to offer services by the unit, which surpasses the role of provider, the first negative relational impact can jeopardize the work development of the group of professionals. Thus, reception as a reorganization of the service includes the proper functioning of reception as an effective communication channel" (9) .…”

Section: Discussionmentioning

confidence: 99%

Conflict as a possible catalyst for democratic relations in the work of the Family Health team

Silva

Arantes

Fortuna

2019

Rev. esc. enferm. USP

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Objective: To analyze conflict situations in the basic care team as possible catalysts of democratic relations at work, favoring team performance. Method: A qualitative study with a family health team from a municipality in the interior of São Paulo State. The data collected included systematic observation and interviews with workers who were organized and analyzed from the confrontation with the theoretical reference of the health work process. Thematic content analysis was used. Results: 16 workers participated. The data are organized into two thematic categories: the reception of unity as a place where conflicts become more explicit, and the conflict as an opening for building democratic relationships in teamwork. Conclusion: Receiving users at the reception and who will or will not work in this space reveals different values and conceptions about the care each professional provides, and constitutes a situation that generates conflict. However, opposing ideas in the conflict are fruitful because they are able to complement each other and provide a qualitative leap in team relations, with a tendency to influence a reduction in the vulnerabilities of the relations between the subjects. This is a pressing and current need in the discussion involving the reorganization of health practices.

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“…Therefore, in their formulation and development, healthcare best practices include theoretical foundations (scientific evidence), environment understanding, the whole context of patients, beliefs, values and ethical principles of those who build and those who benefit from actions and services (16) .…”

Section: Discussionmentioning

confidence: 99%

Humanization in the Intensive Care: perception of family and healthcare professionals

2017

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Objective: Understanding perceptions of family members and healthcare professionals about humanization at the Intensive Care Unit (ICU) to direct it to an educational action. Method: Exploratory descriptive and qualitative study conducted in an ICU level 3 of a public hospital in Porto Alegre, RS, Brazil, with fourteen subjects, eight family members and six healthcare professionals. Data collection carried out through semi-structured interviews and focus group. Content Analysis was used. Results: Emerged categories were: welcoming; communication; ethical and sensible professionalism; unfavorable aspects; perception on humanization; and religiosity/spirituality. Final considerations: Although the subjects have expressed their perceptions about humanization in different ways, both groups pointed out the same needs and priorities to improve humanization in Intensive Care. From the results, we created a refl ective manual of humanizing assistance practices for professionals, a board to facilitate communication of these professionals with patients and a guideline book for family members. Descriptores: Assistance Humanization; Critical Care; Health Education; Professional-Family Relationship; Health Personnel. RESUMO Objetivo: Compreender as percepções de familiares e profi ssionais de saúde sobre humanização na Unidade Terapia Intensiva (UTI) para direcionar a uma ação educativa. Método: Estudo exploratório-descritivo qualitativo, realizado em uma UTI nível III de um hospital público de Porto Alegre/RS com 14 sujeitos, sendo oito familiares e seis profi ssionais de saúde. Coleta de dados realizada por meio de: entrevistas semiestruturadas e grupo focal. Utilizou-se Análise de Conteúdo. Resultados: As categorias emergidas foram: acolhida; comunicação; profi ssionalismo ético e sensível; aspectos desfavoráveis; percepção sobre humanização; e religiosidade/espiritualidade. Considerações fi nais: Apesar dos sujeitos expressarem de maneiras distintas suas percepções sobre humanização, os dois grupos comparados elencaram iguais necessidades e prioridades para o aprimoramento da humanização na Terapia Intensiva. A partir dos resultados, criou-se um Manual Refl exivo de práticas assistenciais humanizadoras para os profi ssionais, um tabuleiro para facilitar a comunicação destes profi ssionais com os usuários e um guia de orientações aos familiares. Descritores: Humanização da Assistência; Cuidados Críticos; Educação em Saúde; Relações Profi ssional-Família; Pessoal de Saúde. RESUMENObjetivo: Comprender las percepciones de familiares y de los profesionales de salud acerca de la humanización en la unidad de cuidados intensivos (UCI) a fi n de determinar una acción educativa. Método: Estudio exploratorio-descriptivo cualitativo, llevado a cabo en la UCI nivel III de un hospital público de Porto Alegre, Brasil, con catorce personas: ocho familiares y seis profesionales de salud. Para la recolección de datos se empleó entrevistas semiestructuradas y grupo focal, además del análisis de contenido. Resultados: Aparecieron l...

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User embracement as a good practice in primary health care

Cited by 19 publications

References 12 publications

Counter-referral in Emergency Care Units: discourse of the collective speech

Counter-referral in Emergency Care Units: discourse of the collective speech

Conflict as a possible catalyst for democratic relations in the work of the Family Health team

Humanization in the Intensive Care: perception of family and healthcare professionals

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