O atendimento humanizado em unidade pediátrica: percepção do acompanhante da criança hospitalizada

Abstract

Estudo qualitativo desenvolvido com o objetivo de investigar a percepção do acompanhante da criança internada sobre a qualidade do atendimento prestado pela equipe hospitalar no tangente ao aspecto da humanização. Os dados foram coletados em outubro de 2006, junto a 20 acompanhantes (um pai, uma avó e 18 mães), em uma unidade pediátrica de um hospital-escola no Noroeste do Paraná, por meio de entrevista semi-estruturada. Para o tratamento dos dados, empregou-se a técnica do Discurso do Sujeito Coletivo. Conclui-se que para a clientela em questão o atendimento humanizado no hospital está relacionado com a capacidade de abordar o paciente de forma holística e igualitária. As atitudes que conferem um caráter humanizado ao assistir, estão relacionadas com o estilo de comunicação adotado, ao passo que o atendimento não humanizado é traduzido por atitudes que valorizam as regras hospitalares, a falta de atenção e a baixa empatia por parte dos profissionais.

Health facility environment as humanization strategy care in the pediatric unit: systematic review

“…O atendimento humanizado em unidade pediátrica: percepção do acompanhante da criança hospitalizada (11) 2007 Brazil Qualitative study. 20 caregivers (one father, one grandma and 18 mothers) of hospitalized children in a pediatric unit.…”

Câncer no lactente: readaptações na vida familiar

“…In this process, the children and their families go through experiences in several dimensions, and adapt to these new situations differently, according to the lifecycle they are in, the repercussions of the disease's impact on each member and they way they get organized in this period. 21 In addition, daily requirements of dietary care, extended hospitalizations, the need to deal with unpleasant emotions, changes in personal and professional routines and treatment response expectations can potentially arouse conflicts and impair quality of life during treatment:…”

“…25 I At other times, the healthy siblings are obliged to do housework which, until then, they hadn't done, or to experience unaccustomed situations during their sibling's hospitalization, like temporarily staying with neighbors or other relatives. 21 My The healthy siblings' contact with the childhood cancer imposes the challenge of new discoveries about the child's illness process, of experiencing the changes this process imposes and seeking strategies to adapt to reality. 15 Adapting to this new phase is not an easy task for the healthy siblings.…”

“…Among other family members, the healthy siblings are being identified as the most emotionally neglected and unhappy ones. 21 The distress gets more intense as they go through the experiences. The healthy siblings reveal that they suffer when feeling alone, that it is difficult to bear the distancing from the family and the fact of staying at home alone or being taken care of by some relative.…”

Vivências de familiares de crianças internadas em um Serviço de Pronto-Socorro

“…The situation experienced by the child and companion, mother or father, during the hospitalization is a critical and delicate one that requires adaptation and implies changes in the routine of the entire family (20) . Consequently the family dynamics need to be reorganized (21) .…”