Descrição e análise do acolhimento: uma contribuição para o Programa de Saúde da Família

Abstract

O Programa de Saúde da Família prevê ações de saúde humanizadas, tecnicamente competentes e intersetorialmente articuladas, tornando fundamental "acolher". Este estudo objetivou identificar como se processa o "acolhimento" em Unidades de Saúde da Família, em São Paulo. Os sujeitos foram profissionais de saúde que realizavam "acolhimento" e os dados foram coletados através de observações e entrevistas. Os resultados apontaram que o "acolhimento" realiza uma escuta clínica, focalizada na queixa, com uma intervenção pontual, pouco resolutiva e não construtora de vínculo. É necessário repensar o "acolhimento", nos seus aspectos teóricos e práticos, para que este possa efetivamente se constituir em uma prática capaz de instaurar um modelo de saúde de "porta aberta" consoante com as diretrizes do SUS.

Estratégia de Saúde da Família: recursos comunitários na atenção à saúde mental

“…(12) Whenever an embracement status is able to listen the patients with more attention, problems and needs that will not be sorted out only in the health service level are brought to light, thus turning intersectorial articulations and the search for external health-based partnerships into indispensable actions. (13) Hence, the development of work processes that establish new types of relationship between professionals and the community is quite a necessary step; in other words, health actions need to be humanized, resolutive, intersectorial and articulated, in such a way that available resources are effectively transformed into social capital, a relevant determinant toward the development, health and well-being of the community and a protection factor against negative influences of either the environment or the immediate context. (12)(13)(14)(15)(16) The perception of nurses ( Figure 1) on community resources focused either on health-based or education-based formal institutions.…”

“…(13) Hence, the development of work processes that establish new types of relationship between professionals and the community is quite a necessary step; in other words, health actions need to be humanized, resolutive, intersectorial and articulated, in such a way that available resources are effectively transformed into social capital, a relevant determinant toward the development, health and well-being of the community and a protection factor against negative influences of either the environment or the immediate context. (12)(13)(14)(15)(16) The perception of nurses ( Figure 1) on community resources focused either on health-based or education-based formal institutions. This perception may be possibly reproduced in the clinical practice, an aspect that would explain the logic of forwarding patients to specialized services and the limited integration with other social instruments and informal support sources.…”

Necessidades de cuidados de mulheres infectadas pelo papilomavírus humano: uma abordagem compreensiva

“…Considering that these professionals work in primary care, they should have, as one of their primary care ac vi es, acted as educators and mentors of posi ve attudes. In the interac on between the actors involved in health care, sensi ve listening capable of eff ec ng care is of paramount importance and demonstrates a real concern for the other (17) .…”

Contribuições da estratégia Atenção Integrada às Doenças Prevalentes na Infância ao acolhimento de crianças menores de cinco anos

“…One study that sought to describe welcoming performed in ten USFs emphasized the lack of privacy to receive these users, which could reduce its potential, as privacy would be one foundation for the desirable relationship of trust between users and professionals (18) . The environment's physical inadequacy was also pointed out as an unfavorable condition to experience welcoming by PSF professionals interviewed in a different study (19) .…”