Abstract:OBJECTIVETo analyze the role of a Municipal Health Ombudsman and its contribution to
the public health management from the perspective of the public health
system users and the municipal health counselors.METHODSQualitative research approach using the case study, descriptive and
transversal methods. The unit of analysis was a Municipal Health Ombudsman,
in the state of Minas Gerais, Southeastern Brazil, between May and August
2010. The study was observational in nature and data were collected through
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