volume 48, issue 1, P134-141 2014
DOI: 10.1590/s0034-8910.2014048004734
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Abstract: OBJECTIVETo analyze the role of a Municipal Health Ombudsman and its contribution to the public health management from the perspective of the public health system users and the municipal health counselors.METHODSQualitative research approach using the case study, descriptive and transversal methods. The unit of analysis was a Municipal Health Ombudsman, in the state of Minas Gerais, Southeastern Brazil, between May and August 2010. The study was observational in nature and data were collected through interview…

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