2013
DOI: 10.1590/s0034-76122013000500008
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Abstract: A inovação desempenha um diferencial na resposta às necessidades globais de saúde, pois representa a mudança que incita a evolução das organizações e conduz à maior eficiência de seus processos por meio da alocação apropriada de recursos. O artigo tem como contribuição destacar em nível acadêmico o debate sobre a qualidade de serviços, as ações de saúde e a inovação, estimulando a compreensão das relações entre eles. Em nível organizacional, a contribuição apresenta um diagnóstico local da inovação no contexto… Show more

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Cited by 6 publications
(6 citation statements)
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“…It shall also be mentioned that the solution for the crisis of the health systems throughout the world is now betting on a new logic, that of organising them under the control of PHC [ 7 ], which PAHO sees as an innovative development in Latin America [ 46 ]. In the opinion of Mendes [ 21 ], only PHC has the capacity of coordinating the system and catering to 85 % of health needs, with this institution also having the responsibility of regulating users through the Health System and, for this, there is a need for instruments and also for the innovation of the processes [ 48 , 49 ].…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…It shall also be mentioned that the solution for the crisis of the health systems throughout the world is now betting on a new logic, that of organising them under the control of PHC [ 7 ], which PAHO sees as an innovative development in Latin America [ 46 ]. In the opinion of Mendes [ 21 ], only PHC has the capacity of coordinating the system and catering to 85 % of health needs, with this institution also having the responsibility of regulating users through the Health System and, for this, there is a need for instruments and also for the innovation of the processes [ 48 , 49 ].…”
Section: Discussionmentioning
confidence: 99%
“…The study by Onocko-Campos [ 53 ] which aimed at appraising the innovative strategies of PHC, brings as new challenges the implementation of new production modes in the health area and also the investment in technologies that allow the coordination and monitoring of the user with chronic illnesses, during the course of time. Nodaria et al [ 48 ] also presents, in their study, the innovation of PHC, bringing interesting findings and results, on introduction of a registration and information system, such as better acceptance, speed of service, and user satisfaction.…”
Section: Discussionmentioning
confidence: 99%
“…6 Dessa forma, a APS deve garantir o acolhimento à sua população adscrita, prestar atendimento continuado, serviço variado, e fluxos de referência e contrarreferência para outros níveis de atenção à saúde que funcionem de forma efetiva. 20…”
Section: Característicaunclassified
“…Also in hospitals, Machado and Barzotto (2012) aimed to characterize the innovation environment of a hospital institution in the west of Paraná state. Researching a health service guided to primary attention, Nodari, Olea and Dorion (2013) analyzed the relationship between services quality, health actions and innovation. It is noticed that, in comparison to the qualitative method, there are few studies that apply the quantitative and/or mixed method.…”
Section: Data Collectoin Source Data Origin Research Techniquementioning
confidence: 99%