Evaluation of family caregiver satisfaction with a mental health inpatient service

Dourado, Bruna Macedo; Arruda, Bianca Fernandes Távora; Salles, Vivian Brito; Júnior, Sergio André de Souza; Dourado, Virgílio Macedo; Pinto, José Roberto Aparecido dos Santos

doi:10.1590/2237-6089-2017-0137

Cited by 5 publications

(5 citation statements)

References 22 publications

(46 reference statements)

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“…In our study, the mean total satisfaction score was 23.46/25, or 93.84%. The result indicated that the families surveyed were very satisfied with the mental health inpatient services, which is consistent with some other studies [18, 19]. Gigantesco studied 105 relatives of psychiatric inpatients in Rome, Italy, and they reported a satisfaction score of 45.7/66, or 69.2% [17].…”

Section: Discussionsupporting

confidence: 87%

“…Our results showed that the education level of relatives was significantly associated with family satisfaction; higher education level was associated with greater family satisfaction. This is somewhat supported by another study [19], which showed that family caregivers with higher education levels had higher overall satisfaction scores (but it did not reach the statistical significance, possibly due to small sample size). This finding has also been reported in the non-psychiatric setting.…”

Section: Discussionmentioning

confidence: 65%

“…They found the mean overall satisfaction score was 4.05/5, or 81%, indicating a high satisfaction level. They found no significant association between family satisfaction and participants’ sociodemographic variables, such as age, educational level, and kinship degree [19].…”

Section: Introductionmentioning

confidence: 99%

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Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Jiang

Ruiping

et al. 2019

BMC Psychiatry

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BackgroundMeasuring family members’ satisfaction with inpatient psychiatric care may help improve the quality of healthcare in psychiatric hospitals. This survey aimed to investigate the satisfaction of family members with inpatient psychiatric care and to explore its associated factors, using a newly-developed 5-item questionnaire.MethodsThis study included 1598 family members of psychiatric inpatients in 32 tertiary public psychiatric hospitals in 29 provinces of China. Satisfaction and demographic data were collected by research staff while patient and hospital data were retrieved separately.ResultsWe found that the overall satisfaction level was 93.84% (23.46/25). The total satisfaction score in Northeast China was the highest, followed by the East, Middle and West regions (p < 0.001). There was no significant sex difference in total family satisfaction scores. Family members with a lower educational background (elementary school or less) had significantly lower satisfaction. Family members of patients who were diagnosed with schizophrenia were significantly less satisfied with doctor-family communication. In different treatment response subgroups, the marked improvement subgroup had significantly higher total satisfaction scores and subscores. Meanwhile, lower self-payment expenses and a higher number of psychologic treatments offered per day were significantly associated with higher total satisfaction scores and all subscores. Logistic regression showed a higher educational background, more psychologic treatments offered per day, adequacy of professional staffing (higher doctor/bed, nurse/bed and psychologist/bed ratio) were all significantly associated with higher family satisfaction.ConclusionsWe suggest government and hospital managers recruit more mental health professions to improve family satisfaction. If feasible, providing more psychologic treatments to inpatients may also improve families’ satisfaction and involvement.

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Section: Discussionsupporting

confidence: 87%

Section: Discussionmentioning

confidence: 65%

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Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Jiang

Ruiping

et al. 2019

BMC Psychiatry

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“…Patients with mental disorders cannot identify the symptoms of their mental problems and hence, their family caregivers have significant role in symptom identification and medical help-seeking (4). The World Health Organization also highlighted the importance of family caregivers' participation in care delivery to patients with mental disorders in order to improve care quality and patient outcomes (5). Deinstitutionalization policies in the 1970s also assigned the responsibility of caregiving to patients with mental disorders mainly to their family caregivers (4,6).…”

Section: Introductionmentioning

confidence: 99%

The effects of educational short message service messages about emergency scene management on perceived stress and satisfaction among the family caregivers of patients with mental disorders

et al. 2021

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Background and aims: Family caregivers have significant role in managing psychiatric emergencies in the time interval between their request for emergency medical services (EMS) and ambulance arrival at the emergency scene. This study aimed at assessing the effects of educational short message service (SMS) messages about emergency scene management (ESM) on perceived stress and satisfaction among the family caregivers of patients with mental disorders who requested EMS. Methods: This randomized controlled trial was conducted in 2019–2020 using a two-group posttest-only design. Participants were sixty family caregivers of patients with mental disorders in Mashhad, Iran, who called the EMS center and requested EMS. They were continuously recruited and randomly allocated to an intervention or a control group. Participants in the control group received routine educations, while participants in the intervention group received routine educations and SMS-based educations about ESM. Data were collected using a demographic questionnaire, a researcher-made caregiver satisfaction questionnaire, and the Cohen’s Perceived Stress Scale. Data analysis was performed via the SPSS software (v. 25.0). Results: Most participants were female (53.3%) and their mean age was 44.30±13.03 years. The mean score of perceived stress in the intervention group was significantly less than the control group (P=0.001), while the mean score of caregiver satisfaction in the intervention group was significantly more than the control group (P=0.001). Conclusion: SMS-based education about ESM is effective in significantly reducing perceived stress and enhancing satisfaction among the family caregivers of patients with mental disorders.

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“…This emphasis on the role of the family and other loved ones builds upon a wealth of research evidence about the important role they play in encouraging help-seeking (Urbanoski et al, 2017) and contributing to positive outcomes (Fujino & Okamura, 2009;Innes et al, 2011;Visio et al, 2019) . Other studies have noted that measuring family and caregiver satisfaction with their loved one's treatment and support may be helpful in improving services (Dourado et al, 2018;Jiang et al, 2019;Resende et al, 2019) . Studies by Gigantesco et al (2002) and Perreault et al (2012) show the importance of understanding the collaborative role of family caregivers and how to integrate them into treatment, support planning, and service delivery.…”

mentioning

confidence: 99%

Assessing the Perception of Family and Caregivers’ Experience with Mental Health and Substance Use Services

Smith

Wells

Jones

et al. 2022

Int J Ment Health Addiction

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Standardized client feedback surveys encourage a culture of continuous quality improvement, allow for comparison of results over time and across similar types of service providers, and encourage use of evidence-based practices. Recognizing the importance of family and other caregivers in supporting people accessing services for mental health and substance use challenges, a standardized perception-of-care tool (the Ontario Perception of Care Tool for Mental Health and Addictions, OPOC-MHA) was adapted to collect feedback specific to the caregiver experience with these services. A collaborative process engaged a broad range of mental health and/or addiction providers, family advisory networks, and family members and caregivers to identify themes, specific items, and implementation approaches. The final version of the tool evolved through an iterative process of pilot testing and stakeholder feedback. Family member and caregiver perceptions of care will identify service areas in need of improvement, contribute to quality improvement initiatives, and facilitate the comparison of findings over time.

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Evaluation of family caregiver satisfaction with a mental health inpatient service

Cited by 5 publications

References 22 publications

Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

The effects of educational short message service messages about emergency scene management on perceived stress and satisfaction among the family caregivers of patients with mental disorders

Assessing the Perception of Family and Caregivers’ Experience with Mental Health and Substance Use Services

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